Terms of Use

The Services are intended solely as a general educational aid, to make you aware of current and upcoming offerings from CareScout, and to assist you in making choices as to which Providers or Partners suit your needs.

The term "Provider" as used in this Agreement shall mean facilities, home care providers, and other similar businesses.

The term "Partner" as used in this Agreement shall mean businesses that have contracted with CareScout to provide the Members of CareScout with certain benefits.

The Services on this website do not constitute medical nor health care advice and are not a substitute for care from a physician or other qualified health care professional familiar with your unique circumstances. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding a medical condition and prior to starting any new treatment. Nothing contained in this website is intended to be used for medical diagnosis or treatment.

The Services are provided with the understanding that CareScout is not engaged in providing legal, medical, counseling, or other professional services or advice. Your use of the website is subject to the additional disclaimers and caveats that may appear throughout the website.

The information contained within this website is intended to serve as a guide and basis for general information and comparisons, but not as the sole basis upon which any material conduct is to be recommended.

You are advised that CareScout is not responsible for the accuracy of the information or for any errors, omissions, or the application of this information or for any consequences arising therefrom. Therefore, CareScout shall have no liability to any person or entity with regard to claims, loss, or damage caused or alleged to be caused, directly or indirectly, by the use of information contained herein.

ALL INFORMATION AND CONTENT ON CARESCOUT WEBSITES ARE FURNISHED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

CareScout uses your Personal Information in accordance with its Privacy Policy. Personal Information refers to any information that can be used to reasonably identify you and could be considered health information under applicable law, such as your name, phone number, or email address. Please click here to review the Privacy Policy.

Provider Information

CareScout provides information about Providers generally without your need to create an account or membership. The information regarding a certain Provider is information provided by CareScout from publicly available sites; however, if a Provider has claimed their profile, the Provider has the ability to correct any information in their profile by contacting CareScout.

Browsing

You may browse Providers based on your needs and filter Providers based on offered amenities, features, languages, etc.

Accountholders

If you choose to create an account and are not a member, in addition to the functions mentioned above, in the future we expect that you will also have the ability to save your favorite Providers to your profile.

Membership

If you create an account and become a member, in addition to the functions mentioned above, you can also view member pricing where available for certain Providers and have CareScout facilitate contact between you and the Provider of your choosing.

INFORMATION PROVIDED BY CARESCOUT ABOUT PROVIDERS OR PARTNERS, INCLUDING ANY NEGOTIATED PRICES, IS SUBJECT TO CHANGE AND IS NOT INTENDED TO BE A RECOMMENDATION FOR OR ENDORSEMENT OF ANY PROVIDER OR PARTNER. CARESCOUT IS NOT RESPONSIBLE FOR THE QUALITY OF THE SERVICES PROVIDED BY ANY PROVIDER OR PARTNER, AND CARESCOUT MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE DATA PROVIDED OR THE SERVICES PROVIDED BY ANY PROVIDER OR PARTNER, WHETHER OR NOT THE PROVIDER OR PARTNER HAS COMMITTED TO PROVIDE CERTAIN LEVELS OF CARE AND/OR QUALITY.

How to become a member: You can become a member by creating an account and qualifying under one of the available programs provided by CareScout on the website. Such programs may require you to identify whether you have an insurance policy with a participating insurance carrier listed in the account set-up. If you have an insurance policy with a participating insurance carrier, please indicate "yes." CareScout will verify your membership by confirming with your insurance carrier your policy status. If CareScout cannot confirm your policy status with your insurance carrier, CareScout may reach out to you for additional information. If CareScout still cannot confirm your policy status, your membership may be canceled.

This Agreement, HIPAA Authorization, and Electronic Consent: When becoming a member, you will be asked to agree to this Agreement, agree and sign The Health Insurance Portability and Accountability Act of 1996 ("HIPAA") Authorization, and agree and sign the Electronic Consent. While the HIPAA Authorization and Electronic Consent are optional, CareScout uses your HIPAA Authorization and Electronic consent to provide you with the membership Services.

The HIPAA Authorization allows your insurance carrier and Provider to send CareScout your personal information, including your health information, for the purposes provided in the HIPAA Authorization. Additionally, the HIPAA Authorization also allows CareScout to use and disclose your personal and health information for the purposes provided, as an authorization may be required by other applicable state or federal laws. If you wish to revoke your HIPAA Authorization, your membership may be canceled by CareScout.

The Electronic Consent allows CareScout to provide you with electronic versions of documents that are required to be delivered to you in writing by applicable law, such as a copy of your HIPAA Authorization.

What membership provides: In addition to the information provided in the above section, "Provider Search & Information," your membership provides you with the ability to choose Providers who have agreed to certain quality thresholds and who have provided negotiated prices on their services. You will be able to view the negotiated pricing as you review the Providers. Any changes in the pricing or the quality of the Providers will be reflected on the website. If you are interested in contacting a certain Provider, please fill out our Contact Us form and CareScout will facilitate that contact for you by your preferred method of contact. Additionally, if you do not see any Providers available in your search area, you can call CareScout for assistance.

Price of membership: Your membership under a participating insurance carrier is at no-cost to you. Your membership network fee is paid by your insurance carrier.

How to cancel membership: You may cancel your membership at anytime by contacting us at the phone number below. Once you confirm your cancellation, your membership will no longer be active and you will no longer receive membership benefits.

Effect of policy status changes: If you have chosen a Provider that provides discounted pricing and your policy status changes from active to terminated, CareScout reserves the right to cancel your membership.

WHETHER OR NOT YOU CHOOSE A PROVIDER ON CARESCOUT'S PLATFORM HAS NO IMPACT ON THE TERMS OF YOUR INSURANCE POLICY. CHOOSING A PROVIDER PRESENTED BY CARESCOUT IS NOT A GUARANTEE THAT YOUR INSURANCE CARRIER WILL PAY FOR SERVICES OFFERED BY THAT PROVIDER OR THAT YOUR INSURANCE CARRIER WILL APPROVE THAT PROVIDER UNDER THE TERMS OF YOUR INSURANCE POLICY.

CareScout and Providers have a contractual relationship to provide the CareScout Quality Network. It is important to note that CareScout is not paid by the Providers for the search results. However, CareScout may receive compensation from an insurance company or a member for any special pricing received by the member. Please be advised that this compensation does not affect the search results provided by the Providers.

The information provided by the CareScout Quality Network is intended for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding a medical condition.

Please be aware that CareScout makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Quality Network or the information, products, services, or related graphics contained therein for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will CareScout be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the CareScout Quality Network.

If you are a Provider, the basic information we have on our website about you is from publicly available websites. If you need to correct any information or are interested in becoming part of the CareScout Quality Network, please contact CareScout at the phone number below.

If you are a Provider and wish to learn more about the CareScout Quality Network, you can fill out the registration form on CareScout's website.

This website may contain external links. Please note that CareScout does not endorse or control these websites, and CareScout is not responsible for their content, practices, or policies.

By clicking on any external links on our website, you acknowledge and agree that you are leaving our website and entering a third-party website. You should review the terms and privacy policies of that website to understand how it works and how it may use your information.

CareScout is not responsible for the content or privacy practices of any third-party websites that may be linked to from our website. Any concerns or issues regarding those sites should be directed to the relevant third-party website and not to us.

CareScout make no representations or warranties about the accuracy, completeness, or suitability of any information, products, or services on any third-party websites that may be linked to from our website.

Your use of any third-party websites that may be linked to from our website is at your own risk. Neither CareScout nor its affiliates are liable for any damages or losses that may result from your use of those sites.

CareScout assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, ratings, services, merchandise, or other material on this website. CareScout shall not be responsible for any damage or loss related to the accuracy, completeness, or timeliness of the information.

CARESCOUT DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES, AND MATERIALS CONTAINED ON THIS SITE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL SUCH INFORMATION, SERVICES, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

N NO EVENT SHALL CARESCOUT BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, BUSINESS, DATA OR PROFITS, LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CARESCOUT SHALL NOT BE LIABLE FOR ANY SERVICES PURCHASED OR CONTRACTED WITH THIRD PARTIES OFF OF THE WEBSITE. YOU AGREE TO RELEASE CARESCOUT FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OF THIRD-PARTY PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY DISPUTES, LOSS, OR DAMAGE OF ANY KIND THAT MAY ARISE AS A RESULT OF YOUR INTERACTIONS WITH PROVIDERS OR PARTNERS. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS. SOME STATE STATUTES MIGHT APPLY REGARDING LIMITATION OF LIABILITY.

You agree to indemnify, defend and hold harmless CareScout and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to (i) your violation of this agreement, or obligation set forth herein, or (ii) your use of a Provider or Partner on this website, including but not limited to any products or services provided by such Provider or Partner. You agree to cooperate as fully as reasonably required in the defense of any such claim or action. CareScout reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with CareScout in asserting any available defenses.

All materials and content on this website (as well as the organization and layout of the website) are owned and copyrighted by CareScout or its Providers and Partners and may, except where expressly indicated, be accessed, downloaded or printed for your personal non-commercial use only. In addition to copyright laws, you acknowledge that the content and materials on this website may also be protected by trademarks, patents, trade secrets, and other proprietary rights or laws. Without the prior written permission of CareScout , you may not frame or use framing techniques, sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from any material and content on this website, in whole or in part for your commercial use.

You agree to use the website and its content and materials only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Any unauthorized use terminates the permission or license granted by CareScout.

If you believe that your work has been copied and is accessible on the website in a way that constitutes copyright infringement, please contact CareScout to report the possible infringement.

CareScout may make improvements or changes in the information, services, products, and other materials on this website, or terminate this website or a function of this website, in whole or in part, at any time without prior notice or liability. CareScout may modify this Agreement at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. Accordingly, you agree to review the Agreement periodically, and if you do not agree to any provision of this Agreement or any modification to this Agreement, you must immediately cease using the website. Your continued use of the website following any modification of this Agreement will be conclusively deemed your acceptance of the modified Agreement. You acknowledge and agree that CareScout will not be liable for any modification, suspension, or discontinuation of the website or any part thereof.

If you have any questions about this Agreement the disclaimers, terms and conditions, the practices of this website, or your dealings with this website, you can contact Customer Service at the following address:

CareScout
60 Hickory Drive, 4th Floor
Waltham, MA 02451
Tel:800 846.4595

Or email:

help@carescout.com for general inquiries,

providerservice@carescout.com for Provider inquiries, or

providercontracting@carescout.com for Provider contract inquiries.

This website is created and controlled by CareScout in the Commonwealth of Massachusetts, USA. As such, the laws of the Commonwealth of Massachusetts will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. CareScout reserves the right to make changes to the website and these disclaimers, terms, and conditions at any time.