Question 1

What is CareScout?

Accepted Answer

At CareScout, we provide innovative solutions, in person and virtually, to help older adults and their families understand, plan for, and find aging care— to ultimately enjoy a more dignified and fulfilling aging experience. 
For 20+ years, we have conducted care evaluations and helped families navigate care options. Our CareScout Quality Network is the first long-term care network where providers meet rigorous quality standards and offer preferred pricing. 
And our personalized Care Plans, created just for you by a licensed nurse, help you take the guesswork out of what type of aging care, equipment, and support may be appropriate for you or your loved one.

Question 2

How long will the care evaluation take?

Accepted Answer

A care evaluation typically will take about 45-60 minutes.

Question 3

When will I receive my Care Plan?

Accepted Answer

Your Care Plan will arrive within five business days after your care evaluation.

Question 4

Can I be with my loved one for the care evaluation?

Accepted Answer

Yes. If your evaluation takes place in person, you may choose to be in person with your loved one during the evaluation. If you choose a virtual evaluation, your nurse will send a Zoom link. You can use that link to log in individually from separate locations or to log in together from the same location. However, if you choose an in-person evaluation, you will not be able to join by Zoom from another location.

Question 5

What should I expect during the evaluation?

Accepted Answer

The evaluation will start with the nurse gathering some basic information. From there, the nurse will walk through each of the activities of daily living (ADLs) and instrumental activities of daily living (IADLs), and ask you to talk about how you perform them. 
They’ll learn about your lifestyle, home, diet, social connections, and care network. And they’ll check whether you have certain important legal documents. 
Finally, there’s a cognitive section where you’ll answer questions to assess orientation, recall, registration, and attention. You’ll also discuss your moods and cognitive history.
For more detail about care evaluations, read our article on What’s an ADL Evaluation?

Question 6

How thorough are the evaluations?

Accepted Answer

The nurses who comprise our Field Team have experience completing both in-person and virtual evaluations. Whether conducted virtually or in-person, our care evaluations are a hands-off experience, meaning they do not require physical interaction or the taking of medical readings. They will simply ask relevant questions to understand the level and type of care that may be beneficial to you.
 
In-Home Evaluations
The nurse will ask if they can view your primary living spaces. As part of the in-home hazard and personal safety review, the nurse will evaluate the environment for potential risks such as tripping hazards, inadequate lighting, and other safety issues that might affect your well-being. Their home safety recommendations will be included in your Care Plan.

Question 7

How soon can I get an evaluation?

Accepted Answer

When you schedule your evaluation, you will be asked to provide three possible dates and times that might work for you, and we will find a nurse that can meet with you within those days and times. When scheduling, you can provide times as early as three days out or as distant as two months out.

Question 8

How do I receive my Care Plan?

Accepted Answer

Your Care Plan will be emailed to you as a printable PDF.

Question 9

What exactly is in my Care Plan?

Accepted Answer

Your Care Plan is a thorough report detailing what level and type of care, support, and resources you may need based on your responses and the nurse’s observations. It will include five sections: self-care, home safety, medical management, lifestyle and emotional support, and advance care planning.
For each section, you’ll find a summary of your nurse’s observations, suggestions for care or supports that can help you in those areas, changes to look out for, and resources to help you learn more or take next steps. It is personalized and actionable, giving you information relevant to your particular circumstances and in your area. 
This is not a medical service, and we do not provide medical advice. Our goal is to help you enjoy a dignified and fulfilling aging experience by outlining non-medical care, supports, equipment, and resources that can help you keep being you.

Question 10

If I decide I need home care, will my provider want to do another assessment? If so, is there a separate fee and what's the difference between a provider assessment and a Care Plan?

Accepted Answer

Our care evaluation is designed to help us develop a Care Plan that covers a broad set of issues, including issues beyond home care needs, and offers education and next steps for you to consider. A provider assessment will address more specific details that help them determine the best caregiver for your needs and to set that caregiver up to meet those needs. A provider might charge an additonal fee for their assessment.

Question 11

Is a Care Plan covered by insurance?

Accepted Answer

No, our Care Plans are not covered by any type of insurance.

Question 12

What’s the difference between Long-Term Care Insurance and a Care Plan?

Accepted Answer

A Care Plan is not for the purpose of obtaining benefits under a Long-Term Care Insurance (LTCi) policy. For example, a Care Plan is not an alternative to a benefit eligibility assessment, Chronically Ill Certification or Plan of Care, as may be required by your LTCi policy.
Some LTCi policies may also provide assessments and other care-related information benefits at no cost to you.
If you have an LTCi policy and think you may be eligible for benefits, or have questions about your LTCi coverage, please contact your insurance carrier directly.

Question 13

What if I have questions or want to share feedback?

Accepted Answer

We’d love to hear from you. Please reach us at help@carescout.com or call (800) 870-8479, Monday-Friday, 8:30am-6pm ET.

Question 14

I like to read the fine print. Where can I find your terms and conditions?

Accepted Answer

To read all of the finer details we invite you to check out our Terms of Use & Privacy Policy. Thanks for asking!

Question 15

I'm not sure about scheduling yet. What can I do?

Accepted Answer

If you're not ready to schedule yet, no problem. You can continue with a few potential dates now and give us a call later. We'll coordinate a date when you're ready.
Our Connect Team is ready to help. Call us at (800) 870-8479.

Question 16

Can I pay later?

Accepted Answer

We don't currently offer an option to pay later. To get started, we begin getting everything ready for your evaluation, including scheduling time with a nurse. The cost of your Care Plan helps cover that preparation.
If anything changes, you can cancel up to 24 hours before your evaluation and receive a full refund.

Get peace of mind with a Care Plan made just for you

If you’re caring for an aging loved one, navigating options can be confusing. Our Care Plan can help.

For over 20 years and 1 million evaluations,
we’ve helped families solve these common challenges:

How do I get my Care Plan?

Schedule your care evaluation

Meet with a licensed nurse for your evaluation

Receive your personalized Care Plan

Your path forward

A Care Plan begins with a trusted, nurse-led evaluation

Your Care Plan will address these concerns:

Meet our experienced nurses

Over 20 years and 1 million evaluations under our belt

Questions, answered

What is CareScout?

How long will the care evaluation take?

When will I receive my Care Plan?

Can I be with my loved one for the care evaluation?

What should I expect during the evaluation?

How thorough are the evaluations?

How soon can I get an evaluation?

How do I receive my Care Plan?

What exactly is in my Care Plan?

If I decide I need home care, will my provider want to do another assessment? If so, is there a separate fee and what's the difference between a provider assessment and a Care Plan?

Is a Care Plan covered by insurance?

What’s the difference between Long-Term Care Insurance and a Care Plan?

What if I have questions or want to share feedback?

I like to read the fine print. Where can I find your terms and conditions?

I'm not sure about scheduling yet. What can I do?

Can I pay later?

A small price to pay for expert caregiving advice that can set you and your loved one up for success.

Get peace of mind with a Care Plan made just for you

If you’re caring for an aging loved one, navigating options can be confusing. Our Care Plan can help.

For over 20 years and 1 million evaluations, we’ve helped families solve these common challenges:

How do I get my Care Plan?

Schedule your care evaluation

Meet with a licensed nurse for your evaluation

Receive your personalized Care Plan

Your path forward

A Care Plan begins with a trusted, nurse-led evaluation

Your Care Plan will address these concerns:

Meet our experienced nurses

Over 20 years and 1 million evaluations under our belt

Questions, answered

What is CareScout?

How long will the care evaluation take?

When will I receive my Care Plan?

Can I be with my loved one for the care evaluation?

What should I expect during the evaluation?

How thorough are the evaluations?

How soon can I get an evaluation?

How do I receive my Care Plan?

What exactly is in my Care Plan?

If I decide I need home care, will my provider want to do another assessment? If so, is there a separate fee and what's the difference between a provider assessment and a Care Plan?

Is a Care Plan covered by insurance?

What’s the difference between Long-Term Care Insurance and a Care Plan?

What if I have questions or want to share feedback?

I like to read the fine print. Where can I find your terms and conditions?

I'm not sure about scheduling yet. What can I do?

Can I pay later?

A small price to pay for expert caregiving advice that can set you and your loved one up for success.

For over 20 years and 1 million evaluations,
we’ve helped families solve these common challenges: