Online Personal Information
Where we collect your Personal Information on our website:
We use your IP address to help diagnose problems with our server, to administer our website, improve the user experience, and advertise to you. Your IP address is also used to gather demographic information. Please also see the Cookies, Pixels, & Website Data Analytics section below for additional information.
Site registration forms, including access to the Provider Portal, may require users to provide contact information (for example, full name, phone number, address, title/position, and email address).
In order to contact us, we will ask for certain types of Personal Information in order to appropriately direct your question. This Personal Information may include your full name, phone number, email address, address, your contact preference, your reason for contacting us, and a free text field.
For Members, in order for us to contact the Providers on your behalf, we will ask for certain types of Personal Information. This Personal Information may include your full name, phone number, email address, your contact preference, your reason for contacting us, and a free text field.
When Your Personal Information Is Collected
Browse our website
Ask for general information
Register on our site
Fill out registration or contact form to request information and Services
Fill out an application or complete a contract to become a CareScout Field Partner or became a CareScout Quality Network Provider
Provide information you have requested
Provide you Services, information about our company, or other materials relevant to our relationship with you
When we contact others:
To obtain or confirm information about you
Uses and Sharing of Your Personal Information
To provide you Services
To answer your requests for information
Improve CareScout’s offerings to you
Improve your user experience
To advertise to you
Facilitate your services as a CareScout Field Partner
Review, evaluate, and facilitate your Provider’s status as a CareScout Quality Network Provider
Outside of CareScout:
We provide Personal Information to our service providers in order to help provide you with Services, information, or materials you have requested. We also provide Personal Information to service providers to help maintain the services and functionality of the CareScout Field Team and the CareScout Quality Network Providers.
We provide Personal Information to government agencies including law enforcement agencies to respond to inquiries, court orders, subpoenas, or to resolve complaints.
We use third-party services on our websites to help in communicating or interacting with you, including advertising to you and providing website data analytics. Please see the Cookies, Pixels, and Website Data Analytics section below for additional information.
We may disclose Personal Information as permitted or required by law.
Please also see the Cookies, Pixels & Website Data Analytics section below for additional information on how your Personal Information is used and also disclosed to third parties.
We do not sell your Personal Information for monetary consideration to outside companies; however, your Personal Information may be collected and used by third parties for their use in marketing products or services to you. Please see the Cookies, Pixels, and Website Data Analytics section below for additional information.
How to Make Changes in the Personal Information You Give Us
If you see Personal Information that is not correct, you may call 800-846-4595.
How We Protect Your Personal Information
When you browse our websites or provide Personal Information to us on our websites, we use encryption and authentication tools to protect that Personal Information after it gets to us. Please note, however, that no internet data transmission between your computer and our systems is completely secure. While we endeavor to protect your Personal Information, we cannot ensure or warrant the security of any Personal Information before it gets to us; you transmit that Personal Information at your own risk.
Once we receive your information, we use procedures and technologies designed to prevent unauthorized access to your Personal Information and to protect against the loss, misuse, and alteration of information under our control. We maintain physical, electronic, and procedural protections to protect Personal Information in accordance with applicable standards.
We require that our contracted service providers who have access to your Personal Information implement similar standards. We require those service providers to agree to keep your Personal Information confidential. Service providers who violate our privacy terms are subject to having their contract terminated.
We restrict access to Personal Information to employees who have a legitimate business need in providing products or services to you. Employees who violate our policies are subject to disciplinary action.
If you want to provide us with highly confidential Personal Information, you may want to call us at 800-846-4595. Emails sent from outside of our website may not be protected.
Some of the servers hosting our systems are in the United States. If you access our websites from outside the United States, this means that Personal Information you provide may be transferred to and hosted on servers in the United States. By submitting information to us, you expressly consent to those transfers.
Cookies, Pixels, & Website Data Analytics
What are cookies and pixels?
A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later, it can read that cookie to remember you from your last visit and keep track of you over time.
Pixels are small parts of code or small images that are used to track your activity across a website and collect data to better target certain features, actions, or advertisements to you.
Collect information about the pages you view and your activities on the site
Collect information about you
Enable the site to recognize you, for example by:
remembering your user ID
keeping track of your preferences if you visit the website again
Customize your browsing experience
Analyze the functioning of our website
Advertise to you
The cookie transmits this information back to the website’s computer (or server). You may set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. For more information, please see the FTC’s guidance on cookies and other forms of online tracking.
This website uses first party both session/persistent cookies and third party cookies and pixels for the use cases listed above. In its use of third party cookies and pixels, this website discloses your Personal Information to those third parties who may also use and disclose your Personal Information.
Website Data Analytics
By using our site or engaging in other communications with us, you consent to the storing and accessing of cookies, pixels, or other information on your device where such activity occurs as described above, to the extent such consent is required by law.
We may also collect user experience recordings, which reproduce your interactions with the website or Services, including mouse movements, page scrolling, and information you type (including Personal Information), screen taps, and other actions you take while using the Websites or Services. Recordings may include technical and usage data, as well as visual representations of actions you take while using the Websites or Services. We use these recordings to help us understand how users interact with our Websites or Services and to design a better user experience for you. You consent to our collection and use of user experience recordings.
Do Not Track Signals
At this time, our websites do not respond to browser Do Not Track (DNT) signals or similar mechanisms. Nor do we allow other companies to place DNT signals on our website.
Information About Children
We do not knowingly request information from children and we do not intentionally market our products or services to children. If we learn that we have inadvertently received Personal Information from a child who has visited this website, we will delete that information from our records.
Links to Other Websites
60 Hickory Drive, 4th Floor
Waltham, MA 02451
Questions About Identity Theft and Online Issues
You can visit: https://consumer.ftc.gov/identity-theft-and-online-security and https://consumer.ftc.gov/identity-theft-and-online-security/online-privacy-and-security to learn how to be on guard against internet fraud, secure your computer, and protect your personal information.