CareScout Privacy Policy


We, CareScout, LLC, (“CareScout”) have created this Privacy Policy in order to demonstrate our firm commitment to your privacy. The following discloses how we collect, use, share and protect your Personal Information and your use of the Services. Protecting the privacy and security of your Personal Information is very important to us. Please read this notice carefully. It will help you understand what we do with the Personal Information we collect both online and offline. Any capitalized terms not otherwise defined in this Privacy Policy are defined in the applicable CareScout Terms of Use.

Online Personal Information

Where we collect your Personal Information on our websites:

  • We use your IP address to help diagnose problems with our server, to administer our websites, improve the user experience, and advertise to you Your IP address is also used to gather demographic information. If you visit our, we may also collect your email domain information. Please also see the Cookies, Pixels, & Website Data Analytics section below for additional information.

  • Our online forms will ask for certain types of Personal Information in order to appropriately direct your question. This Personal Information may include, but may not be limited to, your full name, phone number, email address, address, your reason for contacting us, and a free text field. If you are requesting to be contacted and you are policyholder or a loved one of a policyholder, we may also ask for additional Personal Information, including, but not limited to, the policyholder’s date of birth and their policy number.

  • We will collect your email address and your password if you are a Provider or represent a Provider when you register for CareScout’s Provider Portal. 

When Your Personal Information Is Collected

When you:

  • Browse or interact with our websites or emails

  • Ask for general information

  • Fill out a website form or registration form to request information or Services

  • Create an account, access or update information on our provider portal

  • Fill out an application or complete a contract to become a CareScout Field Partner or became a CareScout Quality Network Provider

When we:

  • Provide information you have requested

  • Provide you Services, information about our company, or other materials relevant to our relationship with you

 When we contact others:

  • To obtain or confirm information about you

Uses and Sharing of Your Personal Information

Within CareScout:

  • To provide you Services

  • To answer your requests for information

  • Improve CareScout’s offerings to you

  • Improve your user experience

  • To advertise to you

  • Facilitate your services as a CareScout Field Partner

  • Review, evaluate, and facilitate your Provider’s status and information as a CareScout Quality Network Provider

Outside of CareScout:

  • We may provide Personal Information to our service providers in order to help provide you with Services, information, or materials you have requested. We also provide Personal Information to service providers to help maintain the Services and functionality of the CareScout Field Team and the CareScout Quality Network Providers.

  • We may provide Personal Information to government agencies including law enforcement agencies to respond to inquiries, court orders, subpoenas, or to resolve complaints.

  • We may use third-party services on our websites to help in communicating or interacting with you, including advertising to you and providing website data analytics. Please see the Cookies, Pixels, and Website Data Analytics section below for additional information.

  • We may disclose Personal Information as permitted or required by law.

  • Please also see the Cookies, Pixels & Website Data Analytics section below for additional information on how your Personal Information is used and also disclosed to third parties.

We do not sell your Personal Information for monetary consideration to outside companies; however, your Personal Information may be collected and used by third parties for their use in marketing products or services to you. Please see the Cookies, Pixels, and Website Data Analytics section below for additional information.  

How to Make Changes in the Personal Information You Give Us

If you see Personal Information that is not correct, you may call 800.846.4595.

How We Protect Your Personal Information

When you browse our websites or provide Personal Information to us on our websites, we use encryption and authentication tools to protect that Personal Information after it gets to us. Please note, however, that no internet data transmission between your computer and our systems is completely secure. While we endeavor to protect your Personal Information, we cannot ensure or warrant the security of any Personal Information before it gets to us; you transmit that Personal Information at your own risk.

Once we receive your information, we use procedures and technologies designed to prevent unauthorized access to your Personal Information and to protect against the loss, misuse, and alteration of information under our control. We maintain physical, electronic, and procedural protections to protect Personal Information in accordance with applicable standards.

We require that our contracted service providers who have access to your Personal Information implement similar standards. We require those service providers to agree to keep your Personal Information confidential. Service providers who violate our privacy terms are subject to having their contract terminated.

We restrict access to Personal Information to employees who have a legitimate business need in providing products or services to you. Employees who violate our policies are subject to disciplinary action.

If you want to provide us with highly confidential Personal Information, you may want to call us at 800-846-4595.

Some of the servers hosting our systems are in the United States. If you access our websites from outside the United States, this means that Personal Information you provide may be transferred to and hosted on servers in the United States. By submitting information to us, you expressly consent to those transfers.

Cookies, Pixels, & Website Data Analytics

What are cookies and pixels?

A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later, it can read that cookie to remember you from your last visit and keep track of you over time.

Pixels are small parts of code or small images that are used to track your activity across a website and collect data to better target certain features, actions, or advertisements to you.

We may use cookies and pixels to:

  • Collect information about the pages you view and your activities on the websites

  • Collect Personal Information about you

  • Enable the site to recognize you, for example by:

    • remembering your user or visitor ID

    • keeping track of your preferences if you visit the website again

  • Customize your browsing experience

  • Analyze the functioning of our websites

  • Advertise to you

  • Identify your company if you visit

The cookie transmits this information back to the website’s computer (or server). You may set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. For more information, please see the FTC’s guidance on cookies and other forms of online tracking.

These websites use first party both session/persistent cookies and third party cookies and pixels for the use cases listed above. In its use of third party cookies and pixels, these websites may disclose your Personal Information to those third parties who may also use and disclose your Personal Information.

Website Data Analytics

We use data analytics vendors to monitor the performance of our site, enhance and provide a more relevant browsing experience for our users, personalize the content on our site, and better understand our users’ needs and optimize our websites and services. To help us accomplish these goals, our data analytics vendors may use cookies, identifiers for mobile devices and other technologies to collect and store data about our users’ behavior and their devices, which could include how much time users spend on which pages, which links they choose to click, what users do and don’t like, etc. This data may include a device's IP address, device screen size, device type (unique device identifiers), browser information, and if you visit, your email domain information.


Experience Recordings

We may also collect user experience recordings, which reproduce your interactions with the websites or Services, including mouse movements, page scrolling, and information you type (including Personal Information), screen taps, and other actions you take while using the websites or Services. Recordings may include technical and usage data, as well as visual representations of actions you take while using the websites or Services. We use these recordings to help us understand how users interact with our websites or Services and to design a better user experience for you. YOU CONSENT TO OUR COLLECTION AND USE OF USER EXPERIENCE RECORDINGS.

Do Not Track Signals

At this time, our websites do not respond to browser Do Not Track (DNT) signals or similar mechanisms. Nor do we allow other companies to place DNT signals on our websites.

Information from Minors

We do not knowingly request information from minors and we do not intentionally market our products or services to minors. If we learn that we have inadvertently received Personal Information from a minor who has visited our websites, we will delete that information from our records.

Changes to This Privacy Policy

The effective date of this privacy policy is May 8, 2024. This replaces all previous online privacy policies. We may change this privacy policy at any time. If we make material changes, we will post an updated privacy policy to this website.

Links to Other Websites

You may find links to other websites on our websites. We are not responsible for the information collection practices of those other websites. We cannot guarantee how those parties use cookies, pixels or other data aggregating or analytics tools, or whether they use cookies or other tools that may be able to identify you personally. You should carefully review the privacy policies of each website you visit to understand how they collect, share, sell, use, and disclose Personal Information.

Questions or Complaints About This Privacy Policy

Write to:

11011 West Broad Street
Glen Allen, VA 23060

Or Email:

Questions About Identity Theft and Online Issues

You can visit: and to learn how to be on guard against internet fraud, secure your computer, and protect your personal information.

720802PP 05/08/24