Privacy Policy



The information (including, but not limited to, advice and ratings) and services on the site are intended solely as a general educational aid and to assist you in making choices in which provider suits your needs. The term “provider” as used in this Privacy Policy shall mean facilities, home care providers, and other like businesses. The information and services do not constitute medical nor health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your unique facts.


We, CareScout, LLC, have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses how we collect, use, share and protect your personal information for Protecting the privacy and security of your personal information is very important to us. Please read this notice carefully. It will help you understand what we do with the personal information we collect both online and offline.


Online Personal Information


We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.


Any site registration form may require users to provide basic contact information (for example, name, zip code, email address, and to create a password). 


Additionally, our site uses an order form for customers to request information, products, and services.


All information we collect is kept confidential and only used in the manner as described in this Privacy Policy. 


Uses and Sharing of Your Personal Information


We do not sell your personal information to outside companies for their use in marketing products or services to you. We may share your personal information, but only if the law allows us to do so, with our affiliate companies for marketing purposes.


We may make additional disclosures of information as permitted or required by law. For example, we may disclose information to government agencies including law enforcement agencies, business, or individuals in response to court orders, subpoenas, or to resolve complaints.


When Do We Collect & Use Personal Information?


When you contact us:


  • To ask for general information
  • To register on our site
  • To fill out an order form to request information, products, and services


When we contact you:


  • To provide information you have requested
  • To provide you orders, information about our company, or other materials relevant to our relationship with you
  • To provide you with non-CareScout promotional material with your consent


When we contact others:


  • To obtain or confirm information about you


Where Does Your Information Go?


Within CareScout:


  • To provide you services
  • To answer your requests for information


Outside of CareScout:


  • We provide information to government agencies, businesses, or individuals in response to court orders, subpoenas, or to resolve complaints.
  • We use third-party services on our websites to help in communicating or interacting with you and members of the general public.
  • We may disclose personal information as permitted or required by law. For example, we may disclose personal information to law enforcement agencies.


How to Make Changes in the Personal Information You Give Us


  • If you see other information that is not correct, you may call 1-800-571-1918


How We Protect Your Personal Information


When you provide information to us on our websites, we use encryption and authentication tools to protect that information after it gets to us. Please note, however, that no internet data transmission between your computer and our systems is completely secure. While we endeavor to protect your personal information, we cannot ensure or warrant the security of any information before it gets to us; you transmit that information at your own risk.


Once we receive your information, we use procedures and technologies designed to prevent unauthorized access to your personal information and to protect against the loss, misuse, and alteration of information under our control. We maintain physical, electronic, and procedural protections to protect personal information in accordance with applicable standards.


We require that third party service providers who have access to your personal information implement similar standards. We require those service providers  to agree to keep your personal information confidential.  Service providers who violate our privacy terms are subject to having their contract terminated.


We restrict access to personal information to employees and third parties who have a legitimate business need in providing products or services to you. Employees who violate our privacy policy are subject to disciplinary action. Third parties who violate our terms regarding your privacy  are subject to having their access to our services terminated.


If you want to provide us with highly confidential information, you may want to call us or send it by regular mail or by fax. Emails sent from outside of our website may not be protected.


Some of the servers hosting our systems are in the United States. If you access our websites from outside the United States, this means that information you provide may be transferred to and hosted on servers in the United States. By submitting information to us, you expressly consent to those transfers.




What are cookies?


A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your web browser so it can recognize your device in the future. If you return to that site later, it can read that cookie to remember you from your last visit and keep track of you over time.




  • collect information about the pages you view and your activities on the site
  • enable the site to recognize you, for example by:
    • remembering your user ID
    • keeping track of your preferences if you visit the website again
  • customize your browsing experience


The cookie transmits this information back to the website’s computer (or server). You can set your web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. For more information, please see the FTC's guidance on cookies and other forms of online tracking


This website uses first party HTTPS both session/persistent cookies for different use cases. Please note that not all pages on CareScout's website use cookies. For Analytics, this website uses third party cookies as well.


Website Data Analytics


We use data analytics vendors to monitor the performance of our site, enhance and provide a more relevant browsing experience for our users, personalize the content on our site, and better understand our users’ needs and optimize our website and services. To help us accomplish these goals, our data analytics vendors may use cookies, identifiers for mobile devices and other technologies to collect and store data about our users’ behavior and their devices, which could include how much time users spend on which pages, which links they choose to click, what users do and don’t like, etc. This data may include a device's IP address, device screen size, device type (unique device identifiers), and browser information.


For further details regarding some of the vendors we use, you may visit our data analytics vendor Google Analytics at How Google uses data when you use our partners' sites or apps, and Google’s Privacy Policy at Please note that our Elder Answers website does not use any data analytics vendors.


By using our site or engaging in other communications with us, you consent to the storing and accessing of cookies or other information on your device where such activity occurs as described above, to the extent such consent is required by law.


Online Tracking


At this time, our websites do not respond to browser Do Not Track (DNT) signals or similar mechanisms. We do not collect personally identifiable information about you using DNT signals as you move across other sites or services. Nor do we allow other companies to place DNT signals on our website. No user personal information is shared with network advertisers or stored by the cookie.


Information About Children


We do not knowingly solicit information from children and we do not intentionally market our products or services to children. If we learn that we have inadvertently received personal information from a child who has visited this website, we will delete that information from our records.


Changes to This Privacy Policy


The effective date of this privacy policy is September 9, 2022. This replaces all previous online privacy policies. We may change this privacy policy at any time. If we make material changes, we will post the changes on this website.


Links to Other Websites


You may find links to other websites on our websites. We are not responsible for the information collection practices of those other websites. We cannot guarantee how those parties use cookies or whether they use cookies that may identify you personally. You should carefully review the privacy policies of each website you visit to understand how they collect, use, and disclose personal information.


Questions or Complaints About This Privacy Policy


Write to:


60 Hickory Drive, 4th Floor
Waltham, MA 02451


Or Email:


Questions About Identity Theft and Online Issues


Visit to learn about the crime of identity theft, including detailed information to help you prevent, detect, and defend against it.


Visit OnGuardOnline to learn how to be on guard against internet fraud, secure your computer, and protect your personal information.


656201PP 09/12/22