Grace and Mercy Health Services, Inc

What aging with dignity means to us...

Aging with dignity, is accepting who you are, and how you look, as you age, and embracing the years and experiences which you have gained in the process of time. Maintaining your self-worth as your hair change to gray, and your body begin to wrinkle. Regardless of race, color, and ethnicity, everyone has the right to embrace aging with gratitude and love for oneself

Our caregivers are...

Our caregivers are amazing, qualified, licensed, certified and reliable personnel, who love what they do; CARING. Their hiring process includes background check, and other documentations as required by Maryland COMAR regulations. We have male and female caregivers.

The care we offer is unique because...

The care we offer is unique because it is person centered. Prior to assigning a caregiver to a particular client, the caregiver is educated on the client's condition, needs, and expectations. Our nurse tailors a PLAN of CARE specific for the client, based on information from the client, the family, the client's physician, and our nurse's assessment of the client. A good orientation is given to the caregiver before he/she assumes work for any client. We also have a clocking in and clocking out system, to track arrival and closing time of the caregiver into and out of the client's home. A quarterly in-service training is given to our staff to remind and keep them updated with information they may need in the care of our clients

Important to remember when caring for someone...

Basic needs and personal care are the most important things to remember when caring for someone. Caregivers must remember the basic needs also known as activities of daily living, which are activities that are needed for clients to live comfortably every day.

What person-centered care means to us...

To us, person-centered care means providing care that meets the specific needs of the client. These needs are identified through a collaborative effort of the client, the client's family, client's physician, and the agency nursing team. It also means that the team comes up with measurable goals specifically related to client's needs. It also means constantly evaluating the delivery of service, to determine client's satisfaction. And also getting feedback from client and family in a satisfaction survey, which will help to know if the goals are achieved

What would you want to know for family member care ...

I would want to know for how long the caregiver has been providing care, and if for a short duration, I would want the agency to give me some sort of assurance that I am getting a good caregiver.