Find quality home care.
Extend your policy benefits.
By registering with CareScout, MetLife policyholders can:
Access our nationwide network of vetted home care agencies, which meet rigorous quality standards
Receive preferred pricing, which may extend your policy benefits
Receive personalized service to help you find the best care for your specific care needs
Register to receive a list of local, quality providers directly in your inbox
As part of our relationship with your insurance company, we may share some data about your usage of our Quality Network, including limited invoicing details, with them. By submitting this form, you’re agreeing to our Terms of Use.
How it works
To get started, submit our form, then check your email
Whether you're in need of care for yourself or a loved one, share a few details and we will send you a list of high-quality providers that service your area, along with your CareScout ID.
Research and choose a provider
Call the providers on your list to learn more about their services, availability, and rates.
Contact provider to arrange care
When you contact the provider to arrange care, share your CareScout ID to receive preferred pricing.
Enjoy quality care without the stress
If you have questions about your care, call CareScout at 800-281-5588, Monday-Thursday, 8:30am-9pm ET, or Friday, 9am-9pm ET.
We’ve set a new standard
for quality home care
CareScout Quality Network providers must meet a standard of operational excellence and person-centered care practices.
Rigorous operational standards
Up-to-date credentials, including licensure and insurance
On-site or virtual survey of business practices, staffing and retention, training, and policies and procedures
Demonstration of financial health
Meeting all applicable safety and regulatory requirements
Quality standards that meet your needs
Their staffing and training strategies go the extra mile to prepare their caregivers to meet your needs.
Their person-centered care practices integrate your values, preferences, and goals into the care you receive.
Decades of experience
helping families plan for and find care.
We bring experience to new solutions
For 20+ years, CareScout has provided care assessments and helped families navigate care options. Our new Quality Network now helps more families find quality care.
We have nationwide coverage.
With hundreds of home care providers, and coverage in every state, chances are you can find Quality Network providers near you.
Our Quality Network is one of a kind
Ours is the first-ever long-term care network where every provider has met rigorous standards for quality and has committed to person-centered care.
We deliver personalized service
Whether you need care next week or next year, our Connect Team can help you navigate your care options to find care that meets your specific care needs.
Frequently asked questions
CareScout® is not affiliated with Metropolitan Life Insurance Company or any other MetLife Company.