Questions to Ask When Touring Assisted Living Facilities

Rauf Zeynalov


When calling or visiting a prospective Assisted Living Facility, this checklist can be used as a guide to help ensure that you are asking important questions and when you log the answers from each facility it can make it easier to compare those being considered.


  • Is the facility close to a hospital, family, and friends, close to transit, shopping, and parks?
  • Did residents appear to be content and well cared for?
  • Does the staff seem friendly, helpful and accommodating?
  • What is the ratio of staff to residents?
  • Does the number of staff seem adequate for the number of residents?
  • What is the policy for holding a resident’s unit should hospitalization occur?

Care and Health Maintenance:

  • Can the facility accommodate an increasing level of care needs (e.g. assisted living, nursing care, memory care)?
  • Is there a separate portion of the facility designated for those with moderate to severe dementia?
  • At what point is a person not qualified to be a resident based on their level of care need?
  • What type of medication assistance is available?
  • How are prescriptions filled?
  • Is a nurse available for temporary skilled nursing needs?


  • Are there personal services on-site such as beautician/barber, sundries store, postal services?
  • Can the dining facility accommodate special diets?
  • Are there any restrictions on cooking or keeping food in the rooms?
  • Can the facility deliver meals to the room?
  • Is transportation to medical appointments or local stores available?
  • Do the residents have a choice of activities?
  • Is there a designated activities director or department?
  • Is exercise offered daily?

Building Amenities and Features:

  • Does furniture come with the room?
  • Do units have telephones, internet and cable T.V.? If so, how is the billing handled?
  • Does the facility allow pets?
  • Does the facility have smoke detectors, sprinklers, and emergency evacuation plan?
  • Do the lounge areas seem comfortable and inviting at the facility?
  • Does the facility offer an outside patio or balcony for residents?
  • Are there overnight accommodations within the facility for out-of-town visitors?

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