Find quality home care.
Enjoy preferred pricing.
By registering with CareScout, John Hancock long-term care insurance policyholders can:
Access CareScout’s nationwide network of vetted home care agencies, which meet rigorous quality standards
Receive CareScout’s preferred pricing, which may extend your policy benefits
Receive CareScout’s personalized service to help you find the best care for your unique needs
Register to receive a list of local, quality providers directly in your inbox
By submitting this form, you're agreeing to our Terms of Use. As part of our relationship with your insurance company, CareScout may share some data about your usage of our Quality Network, including invoicing details, with them.
How it works
To get started, submit the form, then check your email
Whether you're in need of care for yourself or a loved one, share a few details and CareScout will send you a list of high-quality providers that service your area, along with your CareScout ID.
Research and choose a provider
Call the providers on your list to learn more about their services, availability, and rates.
Contact provider to arrange care
When you contact the provider to arrange care, share your CareScout ID to receive CareScout’s preferred pricing.
Enjoy quality care without the stress
If you have questions about your care, call CareScout at 866-212-9024, Monday-Thursday, 8:30am-9pm ET, or Friday, 9am-9pm ET.
CareScout has set a new
standard for quality home care.
CareScout Quality Network providers must meet a standard of operational excellence and person-centered care practices.
Rigorous operational standards
Up-to-date credentials, including licensure and insurance
On-site or virtual survey of business practices, staffing and retention, training, and policies and procedures
Demonstration of financial health
Meeting all applicable safety and regulatory requirements
Quality standards that meet your needs
The providers’ staffing and training strategies go the extra mile to prepare their caregivers to meet your needs.
The providers’ person-centered care practices integrate your values, preferences, and goals into the care you receive.
CareScout has decades of experience helping families plan for and find care
CareScout brings experience and new solutions
For 20+ years, CareScout has provided care assessments and helped families navigate care options. Now, CareScout helps more families find quality care through the CareScout Quality Network.
CareScout offers nationwide coverage
With hundreds of home care providers, and coverage in every state, chances are you can find Quality Network providers near you.
The CareScout Quality Network is one of a kind
Every provider in the CareScout Quality Network has met rigorous standards for quality and has committed to person-centered care.
CareScout delivers personalized service
Whether you need care right now or in the future, the CareScout Connect Team can help you navigate your care options to find care that meets your unique needs.
Frequently asked questions
Working together to get you the care you need
We all play different roles but work together to support you every step of the way.
John Hancock
For questions about your long-term care insurance policy, eligibility, or coverage, call John Hancock at 1-800-377-7311. Monday to Friday 8am to 5pm ET.
CareScout
If you have questions about care options or finding care, call CareScout at 866-212-9024, Monday-Thursday, 8:30am-9pm ET, or Friday, 9am-9pm ET.
Your care provider
Once you find a long-term care provider, reach out to them for all things related to your care services.
The CareScout Quality Network services do not have any impact on your John Hancock Life Insurance Company (U.S.A.) (“John Hancock”) long-term care insurance policy or benefits and do not guarantee claim approval. The availability of CareScout’s Quality Network of care providers does not imply any endorsement of the quality of the providers, the network, the care that may be provided or a guarantee of any coverage by John Hancock for services that you may receive. You are still responsible for your own review of the quality and suitability of the providers and their services should you choose to use the CareScout Quality Network. We recommend that you and your family spend time carefully assessing any providers you may be considering to help you make the best choice for your needs. CareScout, LLC (“CareScout”) is a service provider providing and administering the CareScout Quality Network which is a service being made available to eligible long-term care insurance policyholders of John Hancock. This service is not owned or operated by John Hancock or its affiliates. John Hancock and CareScout are independent companies. John Hancock does not provide medical services or advice and is not involved in the design or provision of the services provided by or through CareScout including their CareScout Quality Network of providers. The services provided by CareScout are neither an insurance benefit, nor a service paid for under your policy. The services and their availability may be discontinued at any time. If you elect to receive these services, all resources and services available will be arranged and provided by CareScout. Applicable charges for services are your responsibility. These services may not be suitable for everyone, and participation is voluntary. Service availability may vary by state. Please note that John Hancock may have access to your detailed information collected by CareScout under the CareScout Quality Network. John Hancock Life and long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance with LTC riders) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (long-term care insurance).
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