What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Charter Memory Care, Charter Assisted Living, Cedarhurst, and Amber Ridge are mixed but generally emphasize caring staff, clean facilities, and welcoming environments.
Charter Memory Care receives especially positive feedback. Families appreciate the attentive, upbeat, and compassionate staff, who communicate well and treat residents warmly. Visitors describe the community as clean, attractive, and peaceful, with pleasant outdoor areas, a pond, good meals, and friendly residents. Ali, the sales director, is praised for being professional and informative. Suggestions include providing fresh water pitchers daily, increasing hydration, and attracting more residents—particularly men—to strengthen activities and social interaction.
Charter Assisted Living is described as comfortable, with good food, studio apartments, activities, and helpful employees. However, one respite resident reported serious understaffing, limited nighttime supervision, few activities, and high employee turnover, leading them not to recommend the facility.
Cedarhurst reviews range from positive to strongly negative. Positive comments mention attractive accommodations, cleanliness, good food, friendly caregivers, physical and occupational therapy, varied activities, and a smaller, home-like setting. Some reviewers noted improvements under new management. However, other families reported missed meals, poor or unsafe food, medication concerns, insects, unreliable emergency systems, staffing shortages, management problems, unresolved complaints, and alleged regulatory violations. Some ultimately moved loved ones elsewhere.
Amber Ridge is consistently praised for its small, family-oriented atmosphere, attentive staff, cleanliness, good food, activities, transportation, therapy, and proximity to hospitals, doctors, and shopping. Families value personalized attention, frequent staff interaction, and accommodations for residents’ changing needs. Residents and relatives describe significant improvements in health, comfort, and social engagement. Overall, Amber Ridge and Charter receive the strongest recommendations, while Cedarhurst feedback is notably more varied.