What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Brookstone of Aledo receives overwhelmingly positive reviews from residents, families, visitors, and community members. Reviewers consistently describe it as clean, safe, well-maintained, welcoming, and peaceful, with a strong sense of community that reflects the friendliness of Aledo and Mercer County. Residents are treated with dignity, compassion, and respect, while families appreciate the staff’s professionalism, responsiveness, and willingness to communicate consistently about care.
Staff members, including administrators, nurses, CNAs, activity personnel, and dining staff, are frequently praised for being caring, knowledgeable, friendly, and supportive. Several reviewers specifically commend Lisa for guiding families through tours, applications, transitions, and follow-up questions, while others highlight Chris, Sue, Beth, Marcie, and additional team members for their dedication. Families report that staff helped loved ones adjust quickly, maintain independence, make friends, and feel at home.
Residents and visitors value the many activities, outings, community events, and opportunities for social interaction, including bingo, movie nights, exercise, games, and birthday celebrations. Brookstone is also recognized for engaging with the broader community and helping older adults remain connected and purposeful.
Dining receives mixed feedback. Many reviewers praise the meals, snacks, baked goods, and accommodations for dietary needs, while others report dry food, small portions, insufficient snacks, unclear menu descriptions, and high guest meal costs. Suggestions include more outings, movie nights, technology assistance, exercise space, and improved food presentation.
One serious concern involved an allegation that COVID cases were not communicated to residents or visitors. Overall, however, Brookstone is strongly recommended as a caring, attractive, community-oriented assisted living option that provides dependable support and a home-like environment.