What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Brookdale Cleveland receives overwhelmingly positive reviews from residents, families, employees, and visitors. Families repeatedly praise the caring, compassionate, and responsive staff, describing them as professional, patient, attentive, and genuinely invested in residents’ wellbeing. Many say loved ones feel safe, happy, respected, and treated like family, giving relatives peace of mind. Staff communication is generally strong, with updates, activity photos, and prompt responses to concerns. Ashley, Deanna, Savannah, nurses, caregivers, administrators, and maintenance staff are specifically commended for going above and beyond to solve problems, personalize care, and support families, including those living overseas.
The community is often described as clean, beautiful, warm, home-like, and appropriately sized. Residents and families appreciate attractive apartments, courtyards, gardens, dining areas, transportation, emergency call systems, on-site healthcare, therapy, and plentiful activities and outings. Food is usually praised, although some mention bland seasoning, weekend delays, or inconsistent service. Activities are popular, particularly fitness, social events, and outings, though some request more variety and male-oriented options.
Negative feedback includes small rooms, occasional cleanliness concerns, tedious billing, delayed service setup, limited care capability, unexpected costs, and occasional lack of administrative empathy or knowledgeable nursing. One family ultimately moved a mother elsewhere after her care needs exceeded what was promised.
Several reviewers toured Wellington Place, another Brookdale community. They generally found it clean, friendly, attractive, and welcoming, with spacious apartments, activities, good dining, and helpful staff. Concerns included long walks to dining areas, smaller rooms, and incomplete or unclear pricing information. Overall, both communities are viewed favorably, with Brookdale Cleveland especially valued for compassionate care, community atmosphere, and family support.