What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Oakmont of Novato are mixed, with strong praise for the community’s appearance and serious concerns about care, staffing, and management.
Many reviewers describe the facility as beautiful, modern, clean, and well designed, with spacious rooms, natural light, landscaped courtyards, gardens, attractive common areas, and appealing amenities such as restaurants, music spaces, aviaries, bars, and activity areas. Food is frequently praised as high quality, restaurant-style, and well balanced. Residents and families also mention enjoyable activities, outdoor spaces, welcoming environments, and friendly, compassionate staff. Several reviewers specifically commend Liza, Vanessa, Mildred, Scott, and other team members for being knowledgeable, empathetic, attentive, and helpful during the transition to senior living. Tours were often described as professional, thorough, and informative.
However, multiple reviewers considered the community expensive, with some calling the price excessive despite the attractive location and facilities. Several negative accounts focus on memory care, citing understaffing, inexperienced or temporary employees, poor communication, medication errors, inadequate safety equipment, and frequent turnover among executive directors and other staff. Some families reported relocating loved ones because they felt care was unsafe or insufficient. Concerns also included limited physical-fitness programming, weak social engagement, poor food in some cases, and administration perceived as detached or overly controlling.
One prospective resident reported an especially poor touring experience involving scheduling confusion, dismissive treatment, and a lack of apology. Overall, Oakmont of Novato is widely viewed as an impressive, upscale, and clean facility with excellent amenities and some outstanding employees, but reviews suggest families should carefully investigate current staffing, leadership stability, memory-care quality, safety practices, pricing, and regulatory records before making a decision.