What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Ivy Park at Monterey and Sunrise of Monterey are overwhelmingly positive, especially regarding staff kindness, professionalism, and attentiveness. Families repeatedly describe both communities as warm, home-like environments where caregivers know residents personally, communicate well, and go beyond basic duties. Sunrise receives particular praise for compassionate memory care, hospice coordination, medication management, organized move-in support, excursions, exercise, music, religious services, classes, games, and movies. Clean, attractive settings, comfortable rooms, good or excellent food, gardens, transportation, and convenient Monterey location are also frequently appreciated. Several reviewers say their loved ones feel safe, happy, engaged, and genuinely cared for, while some describe the communities as a blessing or a place they would choose for themselves.
Tours generated favorable impressions, highlighting bright common areas, pleasant odors, welcoming dining rooms, activities, and cheerful residents. However, experiences were not uniformly positive. Multiple reviewers report serious staffing and care concerns, particularly in Ivy Park’s memory-care unit, including missed medication, hospitalization, inadequate dementia expertise, and understaffing following an ownership change. Other complaints include residents not being bathed, dressed, groomed, or having apartments cleaned consistently. A Sunrise reviewer also cited understaffing, employee turnover, poor administration, and fear of retaliation. Some families found Sunrise older, expensive, with small apartments, limited amenities, or disappointing food; another warned that care charges increased dramatically. Reviewers noted inconsistent follow-through and insufficient emotional support during adjustment. Overall, the reviews portray attractive, active communities with many caring employees, but emphasize verifying current staffing, leadership, memory-care quality, medication procedures, pricing, and individualized care before choosing a residence.