What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Rosewalk at Lutherwoods Assisted Living receives mixed reviews, with many residents, families, visitors, and community partners praising its welcoming atmosphere, activities, and staff. Positive comments describe the facility as clean, attractive, comfortable, and home-like, with spacious rooms, well-kept grounds, dining areas, courtyards, an ice cream shop, and numerous daily activities. Residents can participate in bingo, crafts, church services, entertainment, exercise, outings, shopping trips, and visits to restaurants, museums, casinos, and other destinations. Several reviewers specifically praised Shelly Holland for her compassion, communication, helpfulness, and dedication to residents and families. Staff members are frequently described as friendly, caring, professional, and willing to go beyond expectations, including helping with transportation, transitions, and personal belongings. Families also appreciate the three daily meals, snacks, transportation to medical appointments, and convenient location near a hospital.
However, several serious concerns appear in the reviews. Complaints include understaffing, delayed or incorrect medications, poor communication, lost clothing, unappealing or burned food, maintenance emergencies, and restrictions on family members dining with residents. Some reviewers allege neglect, disrespectful treatment, inadequate response to medical changes, infection-control failures, and unsafe nursing practices. Others criticize management for poor communication, abrupt discharges, billing concerns, and failure to return calls. A few reviews describe unpleasant odors, deteriorated areas, and poor conditions in the attached nursing facility, distinguishing it from the assisted living area.
Overall, Rosewalk is viewed positively for its environment, programming, location, and many dedicated employees, but experiences vary considerably. Prospective families should tour both assisted living and nursing areas, ask about staffing, medication procedures, emergency contacts, food, laundry, communication, and care-quality oversight before making a decision.