What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of The Barclay at Charlottesville and Anthology of Charlottesville are generally positive, especially regarding their attractive, upscale environments and welcoming staff. Both communities are frequently described as clean, modern, spacious, and more like luxury hotels than institutions. Reviewers praise the amenities, including lounges, courtyards, pools, theaters, fitness areas, dining spaces, activities, transportation, and memory-care programming. Residents and visitors often mention friendly, caring employees, helpful tour staff, and enjoyable social events, entertainment, and meals.
The Barclay receives strong praise for its warm atmosphere, attentive caregivers, engaging activities, and supportive memory-care team. Several families say their loved ones feel safe, happy, valued, and settled. Specific employees are repeatedly recognized for their compassion, responsiveness, and assistance during tours or transitions. However, some reviews raise serious concerns about housekeeping and maintenance, including dirty rooms and bathrooms, unemptied trash, unwashed linens, broken fixtures, and floors needing cleaning. Other complaints involve poor communication, unresponsive leadership, parking limitations, and allegations that memory-care services did not match sales representations.
Anthology is similarly praised for its beautiful design, fresh food, extensive activities, knowledgeable staff, and varied apartment options. Families appreciate the smooth move-in process, care coordination, welcoming environment, and peace of mind provided by attentive teams. Tours are often described as informative and impressive, though cost is a concern for some prospective residents.
Negative Anthology reviews report inadequate cleaning, poor food quality or service, staffing shortages, limited handicapped parking, broken amenities, missed housekeeping, unreturned calls, and insufficient personal care in memory care. One family moved relatives out quickly due to unmet service expectations, while another reported severe hygiene and communication failures. Overall, both communities appear attractive and activity-rich, but experiences with management, maintenance, staffing, and care consistency vary considerably.