Kathy
November 2024
I had a very disappointing experience with this memory care facility. From the start, communication and support were lacking. We were never provided with a care plan before or shortly after move-in, as had been promised. Important details, such as medication updates, were not communicated. There was no guidance on what to expect upon move-in, such as safety checks, activities, or how to access necessary information. It took weeks of follow-up to get forms for medical consultations, and medical updates were often not shared with me or the healthcare provider. Additionally, promised activities and services were rarely offered, and the staff did not take the initiative to address basic needs or concerns. There was a lack of personalized care, and it felt as though the specific needs of the resident were not being taken seriously. Overall, this experience was frustrating, and I hope the facility makes im
