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The Pines at Heartwood

2405 15th Street, Troy, NY 12180 ·

  • Assisted Living
7.3Community score(0 reviews)Write a review

For pricing and availability(855) 866-7661
For residents and staff(518) 266-9654

Page info provided by: Sharon S. · Last updated Jul 24, 2026

About The Pines at Heartwood

The Pines at Heartwood is an Assisted Living community in the Troy area. Estimated costs for this community start at $7,490/mo, which is lower than the cost of care in the Troy area of $8,093/mo.

The Pines At Heartwood is an assisted living community located in Troy, New York. It is a large community offering a variety of care and medical services. Residents at The Pines At Heartwood receive 12-16 hour nursing, mental wellness program, medication management, activities of daily living assistance, assistance with bathing, assistance with dressing, assistance with transfers, 24-hour supervision, special dietary restrictions, diabetes diet, 24-hour call system, transportation arrangement, meal preparation and service.

Additional services include transportation to doctor's appointments, transportation arrangement (non-medical), housekeeping and linen services, scheduled daily activities, community-sponsored activities, move-in coordination, community operated transportation, fitness programs, concierge services, resident-run activities, and planned day trips.

The Pines At Heartwood is reasonably priced at $5,633 per month. This is slightly more than the average pricing of similar properties in the city which is $5,269 per month.

Residents at The Pines At Heartwood have access to nearby amenities such as Rite Aid which is 0.3 miles away, On Tap which is 4.3 miles away, Starbucks which is 4.6 miles away, and Grace Fellowship which is 4.6 miles away.

The Pines At Heartwood provides quality care and medical services in a convenient Troy, New York location.

About The Pines at Heartwood

The Pines at Heartwood is an Assisted Living community in the Troy area. Estimated costs for this community start at $7,490/mo, which is lower than the cost of care in the Troy area of $8,093/mo.

The Pines At Heartwood is an assisted living community located in Troy, New York. It is a large community offering a variety of care and medical services. Residents at The Pines At Heartwood receive 12-16 hour nursing, mental wellness program, medication management, activities of daily living assistance, assistance with bathing, assistance with dressing, assistance with transfers, 24-hour supervision, special dietary restrictions, diabetes diet, 24-hour call system, transportation arrangement, meal preparation and service.

Additional services include transportation to doctor's appointments, transportation arrangement (non-medical), housekeeping and linen services, scheduled daily activities, community-sponsored activities, move-in coordination, community operated transportation, fitness programs, concierge services, resident-run activities, and planned day trips.

The Pines At Heartwood is reasonably priced at $5,633 per month. This is slightly more than the average pricing of similar properties in the city which is $5,269 per month.

Residents at The Pines At Heartwood have access to nearby amenities such as Rite Aid which is 0.3 miles away, On Tap which is 4.3 miles away, Starbucks which is 4.6 miles away, and Grace Fellowship which is 4.6 miles away.

The Pines At Heartwood provides quality care and medical services in a convenient Troy, New York location.

AI-generated description based on CareScout's proprietary data. Contact a CareScout representative to learn more.

Pricing for The Pines at Heartwood

$7,490/mo

Your monthly costs at The Pines at Heartwood will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

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Reviews for The Pines at Heartwood

7.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

7.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

To read more about CareScout Community Score, click here

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The reviews for The Pines at Heartwood present a stark contrast in experiences. Many negative reviews highlight severe issues, including poor care, unresponsive staff, and unsanitary conditions. Complaints include a persistent bed bug infestation, lack of communication when residents are hospitalized, and inadequate medical attention, with the in-house doctor only available on Saturdays. Families report unreturned calls and a lack of condolences or information following a resident's death. The facility is described as filthy, with shortages of basic supplies like linens and food, and staff allegedly neglecting duties and behaving unprofessionally. Conversely, some reviews praise the facility for its friendly staff, clean environment, and engaging activities. Positive feedback mentions the large room sizes, a welcoming atmosphere, and a compassionate administrator, Laurie Park, who is noted for her communication and care during the COVID-19 pandemic. Some visitors appreciate the shared rooms for providing companionship to residents and commend the facility for its homey feel and extensive activity schedule, including Tai Chi, Bingo, and movie nights. Overall, the reviews depict a divided perception of The Pines at Heartwood, with significant concerns about care quality and hygiene overshadowing the positive experiences of some residents and their families.

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Care offered at The Pines at Heartwood

  • Assisted Living

Care services

  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers

Care services at The Pines at Heartwood

  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • 12-16 hour nursing
  • Wheelchair accessible

Amenities The Pines at Heartwood

  • Cable TV
  • Climate control
  • Furnished
  • Telephone in room
  • Wi-Fi and internet access
  • Kitchenette
  • Private bathroom
  • Walking paths
  • Arts room
  • Resident run activities

Amenities The Pines at Heartwood

  • Cable TV
  • Climate control
  • Furnished
  • Telephone in room
  • Wi-Fi and internet access
  • Kitchenette
  • Private bathroom
  • Walking paths
  • Arts room
  • Resident run activities
  • Outdoor programs
  • Barber / salon
  • Outdoor common space
  • Spa / sauna / wellness room
  • Community-sponsored activitiesBirthday parties, Wii bowling, Happy hour, Cooking classes, Holiday parties, Garden club, Trivia games, Live music events
  • Business room
  • Music program
  • Movie nights
  • Game room
  • Library
  • Fitness programsStretching Classes
  • Day trips
  • Transportation and parking
  • Emergency alert system
  • Fireplace
  • Movie room
  • Activity room
  • Patio
  • Scheduled daily activities
  • Fitness room
  • Garden
  • Faith BasedCatholic services, Devotional activities offsite
  • Concierge
  • Laundry
  • Family support services
  • Move in coordination
  • Housekeeping
  • Grill
  • Diabetes diet
  • Gluten free
  • Professional chef
  • Allergy sensitive
  • Low sodium
  • All day dining
  • Restaurant style dining
  • Dining room

Ask a local senior living advisor a question

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Rich Curry
Rich Curry

Troy CareScout Advisor

  • 5 average rating
  • 10+ years of experience
  • 1112+ families helped

Senior living tools

CareScout Neighborhood Insights for Troy, NY (12180)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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Elderwood Village at Colonie, Image 1

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182 Washington Avenue. Extension, Albany, NY, 12203
Assisted Living

With a focus on Jewish values and traditions, Massry Residence at Daughters of Sarah is a senior living community in Albany, NY, that offers assisted living, skilled nursing, and rehabilitation. The cost of the assisted living community starts at $3,800 per month, about 11% below the area's $4,210 average monthly cost of assisted living. All of the spacious one and two-bedroom apartments include a kitchenette, private bathroom with grab bars, individually controlled climate systems, and large windows that allow in plenty of natural light. Depending on individual needs, residents' specialized care plans include assistance with activities of daily living (ADLs), such as mobility, medication management, and eating. In the well-appointed restaurant-style dining room, residents enjoy three kosher meals a day. They can also reserve the private dining room for when family members visit. The activity room at this assisted living property hosts a variety of events, games, and classes. Residents typically start their morning practicing chair yoga and chair dancing. With the activity room's full operating kitchen, residents can participate in cooking and baking demonstrations, and the large screen tv is a favorite among the community film buffs. There are also weekly news discussions, wine and cheese socials, and Yiddish club meetings. While this assisted living facility focuses on maintaining the Jewish traditions of its founders, staff members also plan religious celebrations, such as Christmas Mass, for non-Jewish residents, creating an inclusive environment for all seniors. In addition to all the on-site action, Massry Residence at Daughters of Sarah is only minutes away from a bevy of parks, golf courses, restaurants, and cultural attractions.…

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