STEPHEN
March 2025
We had a bad financial experience with VLQ. My wife moved in on 6/12/24. The next day, VLQ wanted my wife out. We were told that she couldn’t use a Bi-Pap machine. VLQ claimed that they were given misinformation. VLQ never said who gave the misinformation. We surely didn’t. VLQ had the opportunity to speak with all of my wife’s doctors. My wife’s doctor said that the Bi-Pap machine could be used at home! I later learned that there is no problem with using a Bi-Pap machine in a PA Assisted Living Facility (ALF). Given that VLQ decided upon my wife’s arrival that they wanted her to move out immediately, and given that there is no regulatory issue using a Bi-Pap machine in a PA ALF, I believe that the admission fee should be refunded in this case. VLQ has refused to refund the money. Telling someone that they must move out upon arrival is very unkind, especially when there is no regulatory issue. Keeping the admission fee in this case in my opinion is wrong. Consumers beware.
















