Kenneth
February 2026
Our family’s experience at The Oaks at Charleston Assisted Living was deeply disappointing and, at times, heartbreaking. What stood out most was the extreme lack of leadership and accountability. We raised serious concerns multiple times with the Executive Director and formally requested discussions with corporate leadership. Both my brother and I made direct requests to speak with corporate. Those requests went unanswered. After my brother posted a review, corporate responded publicly asking him to call to discuss the situation. When he did, the phone rang repeatedly with no answer. He left a detailed voicemail requesting a return call. No one ever called back. That kind of surface-level responsiveness without actual follow-through reflects exactly what we experienced throughout our time there. One of the most distressing issues involved basic hygiene. On multiple occasions, my mother’s soiled bedsheets were left unchanged for several days — in some cases close to a week — unless m
