Melanie
April 2020
My mother was a resident for 1.5 years. The aides were attentive to my mom's needs for the most part. They seemed to have constant turnover in help and many employees multi-tasked (ie: kitchen help also cleaned the rooms). Unfortunately, after my mother passed in June 2019, it was as though she never existed. Not one employee or company representative sent a card or came to the funeral. Of all the employees at the facility - only 1 person hugged me and offered their sympathy and it was the CNA that listened for a heartbeat after I ran to find someone when she passed. In the days/week following, no one called to see how the family was doing, etc. We had her mail forwarded to our home after her death, but received a call from the activity director just last week (4/13) that they had mail for my mom that looked like it would be needed for tax purposes. When they sent the mail to us -they had been holding onto it since January. A very nice facility and the staff did seem to care about and enjoy having my mom as a resident, but they are seriously lacking in compassion for the families after the death of one of their residents. Perhaps some training on family relations after a death would be beneficial.
