What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
The Blake at Colonial Club receives predominantly positive reviews for its beautiful, modern, clean, and well-maintained facility. Families and visitors frequently praise the welcoming atmosphere, attractive apartments, secure environment, dining areas, courtyards, salon, activity spaces, and thoughtful amenities. Many describe the staff as friendly, professional, compassionate, and attentive, with particular appreciation for sales staff Missy and Jenn, memory care leader Maria, activities coordinator Justin, and other caregivers. Residents are often portrayed as happy, engaged, and treated with dignity. Reviewers highlight a wide range of activities, including music, bingo, crafts, exercise, religious services, outings, and special events. Food is generally considered good or improving, although one reviewer noted that menu items were sometimes unavailable at lunch.
Several families report feeling reassured by the memory care team and the facility’s structured programming, safety procedures, transportation options, and responsiveness. Tours and move-in experiences are commonly described as smooth and welcoming.
However, critical reviews raise significant concerns. Some families report inadequate or inconsistent care, understaffing, limited assistance with activities of daily living, residents being left unattended, and inappropriate reliance on wheelchairs or incontinence products. One reviewer described a highly negative memory care experience. Another expressed concerns about rude directors and possible discriminatory treatment. The facility’s hurricane preparedness was also questioned because generators reportedly support only common areas, not individual apartments. Maintenance issues, including litter, dirty columns, damaged doors, and scuffed paint, were mentioned. Location and limited public transportation may be inconvenient, and affordability is a concern, with at least one reviewer calling the facility expensive. Overall, the community is widely admired for its appearance, amenities, and staff, but experiences with staffing, care consistency, management, and cost vary considerably.