Bev
March 2022
Very distressing experience for our elderly parent in this ALF, created significant alarm for our family. Much to say about avoiding this facility. Breaks our heart knowing the sweet residents still there. Exec mgr never bothered to meet us. Not as a courtesy, not for a welcome, and not even on move-out. Resisted, but answered, a phone call at move-in, and was brusque and arrogant. Let that be your first warning. The executive nurse was provided a brief (3-5 sentence email) in advance of move-in, citing small, notable information helpful for quality of life, including the absolute need for a specific medication. She never replied. In fact, over the course of 2 months and 3 emails, she never bothered to email a response. Food menu: the pretty, pretty menu at the dining area entrance: if the foods shown on that menu were ever available, they not available by the time this resident reached the dining room. BBQ chicken never materialized, for example. Was told Cobb salad unavailable due to lack of bacon, BLT sandwich not available due to lack of lettuce, and so on. Served lasagne with a side of corn and roll (not a balanced diet, by any imagination), as an example meal. [Personal medical information removed from review for privacy]. We removed the resident to a different facility immediately. Although the Notice of Move was emailed to the Executive Director, with request to acknowledge receipt, again, she did not reply. We kept correspondence copies and would be happy to share. On move out walk-through with [Staff], a personable and polite admin staffer, we pointed out an excrement odor on the 2nd floor, which had been pungently persistent for a couple of weeks, without any noted repair. She acknowledged the odor, said it was down the hall. (Well, FIX IT!) In short, the MedTechs and Caregivers try very hard to do their jobs, and were good people. I wish for them the best of careers. The Mgt however apparently does not realize they are providing CARE for PEOPLE, and really should consider another line of work. Such arrogance. Such hubris. They show no concern for support, quality of life, proper diet, expediency, or recognizing families. Someone should explain to them they are operating an Assisted Living Facility.
