Trevor
May 2025
I am extremely disappointed with Certus and the lack of compassion they’ve shown. My grandmother sadly passed away on March 31st, and yet this company had the audacity to call asking for payment for April—a full month she would not even be there. To make matters even more painful, we continued receiving calls and texts about hair and Spectora appointments well after her passing. This kind of carelessness and lack of communication is both unacceptable and deeply hurtful during an already emotional time. This experience has been nothing short of disrespectful, heartless, and unprofessional. I would strongly advise against trusting Certus with anyone you love. Their actions reflect a disturbing absence of empathy, accountability, and basic human decency.












