Sonia
March 2022
The one star is for the Handful of good people on this place. My husband has been at this facility for 5 years now so I am definitely speaking from experience. When you chose a facility for your loved one make sure to do your proper investigation such as inspection history, CDPH complaint historíes and and public reviews. Unfortunately I was not able to do this because at the time I had no choice and the reason I have stayed this long is only because I visit everyday and stay for long hours to make sure he is really being cared for and even while I did this there’s much to complain about. This facility lacks stability when it comes to administration. Since we’ve been here there’s been numerous administrators (10) social workers, DSD, DON. They are only here for a few months then gone, and because of this complaints are never being resolved. The accountability is literally non existent. So everyone does as they choose. Belongings are constantly getting lost and no one is accountable and management will not reimburse or care to investigate why this is. In their website they state that they offer cable television and wireless internet. If having three channels working on an old television is what they call cable television then they do offer it. This is clearly a joke, I’ve been asking to change out the tv in my husbands room for nearly three years. Before the pandemic began I offered to buy a tv and all they Had to do is mount it and to this day they have not. So if you want your loved one to lay in bed and stare at a non working tv 24/7 then this is your place. (Imagine during a pandemic while isolated, depressed, anxious and not having a tv to at least keep your mind occupied.. smh) As far as internet goes that is a joke also. During pandemic when FaceTime was the only thing we had we didn’t. We always had poor connection and if we were able to get a connection it was only for a few minutes and that is even if we were able to get through. This place had a huge issue with picking up the phone. There was days that it would take me up to 3 hours to get through. So this is another big negative. They have phones in every nurses station but no one has the ability to pick up calls. This is extremely sad! As far as comfortable goes this place does not offer air conditioning that works. This was my first complaint when I first got here and 5 years later I’m still complaining about it. Every time I walk in there I feel like I am in a different part of the world one day it’s freezing and it feels like I am somewhere in the east coast and the next day it is so hot I feel like I’m in Death Valley. I have complained millions of times and they still can’t get it right. If you can honestly call this being comfortable then you are at the right place. This place is also always short staffed. Do the math and figure out how many times that CNA will change and reposition your loved one. They also only provide one RT for 20 patients during the Night Shift. It has been like this for 2 years since pandemic began. Money is everything and humanity is nothing!
