What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Crescent Landing/Provision Living at Hattiesburg are mixed, with many positive comments alongside serious concerns. Families and visitors frequently praise the community’s convenient location near Merit Health Wesley Hospital, shopping, restaurants, and pharmacies. The facility is often described as clean, attractive, comfortable, secure, and home-like, with spacious apartments, large closets, courtyards, salons, libraries, movie rooms, laundry services, and activity spaces. Several reviewers appreciated the renovations, attractive layout, pet-friendly policy, and variety of activities such as bingo, church services, music, games, outings, and family events. Many families described staff as caring, friendly, professional, attentive, and responsive, particularly after changes in management. Residents’ meals, housekeeping, and overall atmosphere also received positive feedback.
However, other reviews report significant problems, especially in memory care. Complaints include rude or hostile aides and administrators, poor communication, inconsistent or unclear visiting rules, malfunctioning doorbells and air conditioning, building repairs, inadequate supplies, and difficulty obtaining assistance. Some families felt residents were neglected, insufficiently engaged, or not given appropriate help with meals and daily needs. One reviewer alleged a loved one was left relying on nutritional drinks rather than being assisted to the dining room. Others raised concerns about billing after a resident’s death, privacy breaches, gossip, staff shortages, poor food, alleged discriminatory treatment, and restrictions on personal items or phone access. Several reviewers felt the community was better suited to relatively independent residents than those requiring advanced dementia care.
Overall, the facility receives strong marks for location, cleanliness, apartments, amenities, activities, and some staff members, but experiences appear inconsistent. Prospective families should closely evaluate current memory-care staffing, supervision, communication practices, visitation policies, care plans, and billing procedures before choosing the community.