What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Village Shalom reviews are predominantly positive, especially regarding its independent living, assisted living, rehabilitation, hospice, and overall environment. Families frequently praise the kindness, compassion, professionalism, and attentiveness of nurses, caregivers, management, and support staff. Several reviewers describe employees as genuinely caring and treating residents with dignity and friendship. Hospice care receives particularly strong commendations for gentle, honest, and supportive end-of-life services. Rehabilitation patients and families also report attentive therapy, good food, attractive remodeled spaces, and positive outcomes.
Independent living residents value the welcoming community, maintenance, housekeeping, programming, fitness activities, events, transportation, kosher dining, and convenient location. Community gatherings, family photos, fall events, and educational programs are viewed favorably. The facility is often described as clean, beautiful, well maintained, and especially appealing to Jewish residents because of its religious services, holidays, and food traditions. Some reviewers also praise the Zest restaurant.
However, the reviews include serious criticisms, particularly concerning staffing, communication, management, and certain care areas. Complaints mention understaffing, unfilled shifts, inadequate training, delayed assistance, unclean rooms, missed showers, poor meals in rehabilitation, and concerns about medical decisions and resident safety. Memory care receives mixed feedback: some families report excellent support, while others describe an institutional atmosphere, unsuitable activities, poor food, and impatience from staff. Several reviews accuse leadership of dismissing concerns or prioritizing finances.
Employees and agency workers report rude treatment, unexpected assignments, inadequate support, payroll errors, and poor leadership. One reviewer cited unsafe driving by a facility van, while another described difficulties contacting security. Overall, Village Shalom is widely praised for its community, compassion, and many services, but experiences vary considerably by department, shift, and level of care.