What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Vitality/Thrive at Frederica are overwhelmingly positive, describing a beautiful, clean, resort-like senior living community with spacious apartments, attractive outdoor areas, strong amenities, therapy facilities, salon, library, movie theater, transportation, and well-planned memory-care neighborhoods. Residents, families, visitors, hospice partners, and employees repeatedly praise the warm, welcoming, compassionate staff and say residents are treated like family. Reviewers highlight friendly interactions, responsive communication, attentive caregiving, engaging daily activities, good food, housekeeping, and a homelike atmosphere where residents appear active, comfortable, and happy. Several families report excellent care, improved mood and quality of life, peace of mind, and confidence in the wellness and medical teams. The community’s chef, activities, exercise, arts, outings, and pet-friendly apartments are frequently praised.
However, the feedback is not uniformly positive. Multiple reviewers raise concerns about staff shortages, turnover, inconsistent care, and inadequate assistance with basic needs. Some allege exceptionally poor or disrespectful treatment, including instructions not to help a resident, and say complaints were blamed on families or allegedly affected the loved one’s treatment. One family reports difficulty obtaining a deposit refund after a short stay. Food reviews are mostly favorable, but a few cite poor quality, staffing issues, or the absence of a chef.
The facility is considered expensive, with a substantial deposit and additional cost for larger rooms. Some families also mention traffic and difficult road access, despite parking, generators, and evacuation planning. Overall, reviewers see Frederica as attractive, active, and caring, but recommend investigating staffing, care standards, food consistency, fees, and contract terms before deciding.