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The Phoenix at James Creek

90 Ruth Lane, Cumming, GA 30041 ·

  • Assisted Living · Memory Care
7.3Community score(1 review)Write a review

For pricing and availability(708) 435-2496
For residents and staff(678) 685-8940

Page info provided by: Sharon S. · Last updated Jul 24, 2026

About The Phoenix at James Creek

The Phoenix at James Creek is an Assisted Living community in the Cumming area that also offers Memory Care. Estimated costs for this community start at $4,700/mo, which is higher than the cost of care in the Cumming area of $4,620/mo.

The Phoenix at James Creek is a luxury assisted living community located in Cumming, GA that also offers memory care. The monthly cost is around $4,000 for a living space in this retirement community. Assisted living residents enjoy services like housekeeping, dining, scheduled transportation, and unit and grounds maintenance included in the monthly rate. Certified caregivers are available 24 hours per day to offer assistance with activities of daily living (ADLs) such as dressing, grooming, bathing, and other personal care services. The memory program provides a secure, home-like environment and specially trained staff that give compassionate, individual care to each resident. All residents and family members have peace of mind knowing that licensed nursing is available onsite and that there is an emergency call system located in each unit. The concierge service arranges medical appointments with residents' own providers, with transportation to appointments included, and the property is located near excellent medical facilities. This luxury assisted living community offers fine dining with a staff culinary team that prepares and serves delicious and nutritious meals that can meet individual dietary requirements. There are common areas indoors and out for visiting with neighbors, landscaped grounds with walking paths for enjoying nature, and luxurious amenities to entertain and ensure residents have the opportunity to lead an active lifestyle. Family members are encouraged to stay involved in the lives of their loved ones with monthly wellness updates provided and even the opportunity to participate in individual care planning. The Phoenix at James Creek is a luxury assisted living community that provides a safe, comfortable, and enjoyable home for its residents.

Pricing for The Phoenix at James Creek

$4,700/mo

Estimated starting prices by room type

  • Private Room$5,000/mo
  • Studio$5,300/mo
  • One Bedroom$6,400/mo

Your monthly costs at The Phoenix at James Creek will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

Wondering if home care might be a better fit?

Sometimes staying at home with personalized care can be the better choice. Compare home care and assisted living options to see what fits your needs.

Reviews for The Phoenix at James Creek

7.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

7.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

To read more about CareScout Community Score, click here

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The Phoenix at James Creek receives mixed reviews, with many praising its beautiful, clean facility and compassionate staff, particularly highlighting Victoria Kelly for her professionalism and dedication. Residents and their families appreciate the engaging activities, attentive care, and the welcoming atmosphere that fosters a sense of community. However, several reviews express significant concerns about the quality of food, citing it as subpar and inconsistent, with frequent staff turnover in the kitchen. Some reviewers also criticize the management for poor communication and leadership, which they feel negatively impacts the overall experience. Issues with temporary staff and their lack of familiarity with residents' needs are also noted. Despite these challenges, many families report positive experiences, emphasizing the staff's genuine care and the facility's efforts to accommodate residents' needs. The community is described as modern and well-maintained, with a variety of activities and amenities that contribute to residents' well-being. While some reviews highlight serious concerns about management and care, others express gratitude for the supportive environment and the improvements in their loved ones' health and happiness. Overall, The Phoenix at James Creek is seen as a facility with potential, but one that needs to address specific areas to enhance the experience for all residents.

  • Activities
  • Care services
  • Cleanliness
  • Facilities
  • Dining services
  • Resident satisfaction
  • Staff
  • Value

Reviews left on CareScout

Overall rating

2.0 (1 review)

Steve

November 2025

When visiting the facility, I was told by a gentleman in the parking lot who said his mom lives there that the food was one of the best things about the place -- and that's one of the main reasons I chose it. Unfortunately, that couldn't be further from the truth. The food is absolutely terrible. I wouldn't serve some of it to anyone. The kitchen can't keep a cook, and there is constant turnover. The meals look and taste like something thrown together with no care at all. I wish that I could post pictures so you can see for yourself what they are calling "lasagna" on the menu. It looks like it is missing marinara sauce and was filled with something that could pass for cat pate. You can't even tell that it is what it is. My mom sends me photos of her meals all the time, and it's heartbreaking. I've resorted to taking her grocery shopping so she can have something decent to eat. I genuinely feel sorry for the elderly who don't have family nearby to help feed them.

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Care offered at The Phoenix at James Creek

  • Assisted Living
  • Memory Care

Care services

  • Specialized memory care programmingReminiscence program
  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision

Care services at The Phoenix at James Creek

  • Specialized memory care programmingReminiscence program
  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • 12-16 hour nursing
  • Wheelchair accessible
  • Cognitive learning center

Amenities The Phoenix at James Creek

  • Furnished
  • Wi-Fi and internet access
  • Climate control
  • Telephone in room
  • Kitchenette
  • Community-sponsored activitiesLive well programs, Wine tasting, Birthday parties, Karaoke, Dances, Garden club, Wii bowling, Cooking classes, Happy hour, Live music events, Trivia games, Holiday parties
  • Music program
  • Arts room
  • Movie nights
  • Transportation and parking

Amenities The Phoenix at James Creek

  • Furnished
  • Wi-Fi and internet access
  • Climate control
  • Telephone in room
  • Kitchenette
  • Community-sponsored activitiesLive well programs, Wine tasting, Birthday parties, Karaoke, Dances, Garden club, Wii bowling, Cooking classes, Happy hour, Live music events, Trivia games, Holiday parties
  • Music program
  • Arts room
  • Movie nights
  • Transportation and parking
  • Fitness programsStretching Classes, Yoga / Chair Yoga, Tai Chi
  • Fireplace
  • Barber / salon
  • Business room
  • Library
  • Walking paths
  • Resident run activities
  • Day trips
  • Emergency alert system
  • Piano
  • Volunteer programs
  • Game room
  • Garden
  • On-site market / store
  • Outdoor common space
  • Patio
  • Fitness room
  • Movie room
  • Pet-friendlyMedium dogs, Cats
  • Faith BasedDevotional activities offsite
  • Move in coordination
  • Laundry
  • Housekeeping
  • Continuing learning experience
  • Grocery shopping
  • Gluten free
  • Café/bistro
  • Grill
  • Diabetes diet
  • Dining room
  • Low sodium
  • Restaurant style dining
  • All day dining
  • Professional chef
  • Allergy sensitive
  • Sports or cocktail lounge

Ask a local senior living advisor a question

CareScout offers a free consultation with a local senior living advisor who lives in your area and knows all the information about senior living communities near you. So go ahead and ask – they're here to help!

Valerie Parris
Valerie Parris

Cumming CareScout Advisor

  • 5 average rating
  • 3+ years of experience
  • 1241+ families helped

Senior living tools

CareScout Neighborhood Insights for Cumming, GA (30041)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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Milton Grace Senior Living

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The Addison at Alpharetta, Image 1

The Addison at Alpharetta

9.9
3675 Old Milton Parkway, Alpharetta, GA, 30022
Assisted Living · Memory Care

Located in northern Fulton County, just north of Atlanta, The Addison at Alpharetta is an all-inclusive luxury senior living community that offers memory care and assisted living services in Alpharetta, GA. The cost of assisted living at The Addison of Alpharetta averages $3,143 per month, which is comparable to the $3,100 average cost of assisted living in the Alpharetta area. This community has large patios, balconies, and panoramic views with meticulously groomed landscaping and grounds. Residents of this senior living community have the option of private suites, one-bedroom and two-bedroom apartments, or shared-room spaces, with private bathrooms and kitchenettes. Furry companions are also welcome at this pet-friendly senior living property. Seniors in this community enjoy a maintenance free lifestyle and life-enrichment activity programs, with community sponsored activities, and planned day trips. Amenities include a beauty/barber shop, a fitness and wellness center, as well as a comprehensive activity center that houses a library, card room, arts & crafts, and sports lounge. Services provided include food preparation (three chef-prepared meals M-F and two meals on Sunday), medication management, housekeeping and linen service, transportation, and assistance with activities of daily living (ADLs), such as dressing, grooming, and bathing. Seniors in the memory care community receive these services plus 24-hour supervision and additional support for patients struggling with Alzheimers, dementia, and mild cognitive impairment.. For residents with memory loss, appropriate activities are designed to support their unique needs. The staff at The Addison at Alpharetta encourage residents to lead an active, healthy, and independent lifestyle.…

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