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The Charlotte

9120 Willow Ridge Road, Charlotte, NC 28210 ·

  • Assisted Living · Memory Care
8.0Community score(0 reviews)Write a review

For pricing and availability(704) 741-0179
For residents and staff(704) 266-6289

Page info provided by: The Charlotte · Last updated Jul 24, 2026

About The Charlotte

The Charlotte is an Assisted Living community in the Charlotte area that also offers Memory Care. Estimated costs for this community start at $6,000/mo, which includes certain standard amenities and services but the final cost may vary according to care needs and accommodation type.

The Charlotte is a person-centered assisted living and memory care community. We offer industry-leading care and a premier social, dining and wellness lifestyle. We are the newest and most luxurious senior living community in Charlotte, North Carolina. Contact us to schedule an appointment today!

About The Charlotte

The Charlotte is an Assisted Living community in the Charlotte area that also offers Memory Care. Estimated costs for this community start at $6,000/mo, which includes certain standard amenities and services but the final cost may vary according to care needs and accommodation type.

The Charlotte is a person-centered assisted living and memory care community. We offer industry-leading care and a premier social, dining and wellness lifestyle. We are the newest and most luxurious senior living community in Charlotte, North Carolina. Contact us to schedule an appointment today!

AI-generated description based on CareScout's proprietary data. Contact a CareScout representative to learn more.

About Senior Living Communities

Average Rating

1 (1 review)

Senior Living Communities (SLC) provides senior living services through offering a full continuum of care to seniors in 6 states. Committed to creating a safe, secure, and comfortable home-like environment for their residents, the company’s commitment to care is evident in their numerous awards, including being named one of the “Best Companies to Work For” by Forbes Magazine. Fostering a "people over policy" philosophy, SLC manages to create a familial atmosphere for residents and employees alike. Senior Living Communities is a great choice for seniors looking for a safe and comfortable environment.

Information on this page is provided by the community.

Pricing for The Charlotte

$6,000/mo

Estimated starting prices by room type

  • Private Room$6,000/mo
  • Studio$7,100/mo
  • One Bedroom$8,300/mo

Your monthly costs at The Charlotte will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

Wondering if home care might be a better fit?

Sometimes staying at home with personalized care can be the better choice. Compare home care and assisted living options to see what fits your needs.

Reviews for The Charlotte

8.0

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

8.0

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

To read more about CareScout Community Score, click here

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The Charlotte Assisted Living facility has received mixed reviews from residents, family members, and visitors. While many praise its beautiful interiors, friendly staff, and variety of activities, others have raised concerns about the quality of care and cleanliness. Positive feedback highlights the facility's engaging activities, such as exercise classes, themed days, and outings, as well as the attentive and caring staff. Residents appreciate the good food, social opportunities, and the convenience of in-house medical care. Some families have noted that their loved ones are happy and well-adjusted, enjoying the community and making new friends. However, there are significant criticisms regarding the facility's ability to handle higher levels of care. Some reviewers have reported poor communication with staff, inadequate training, and inconsistencies in care, particularly for residents with increased needs like toileting and fall precautions. Cleanliness issues, especially in residents' rooms, have been attributed to staffing shortages exacerbated by the COVID-19 pandemic. Additionally, there have been complaints about unexpected price increases and pharmacy billing practices. Overall, while The Charlotte is praised for its environment and activities, concerns about care quality and staffing suggest it may be better suited for residents with lower care needs. Prospective residents and their families are advised to thoroughly investigate the facility's capabilities and state scores before making a decision.

  • Activities
  • Care services
  • Cleanliness
  • Facilities
  • Dining services
  • Resident satisfaction
  • Staff
  • Value

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Care offered at The Charlotte

  • Assisted Living
  • Memory Care

Care services

  • Specialized memory care programmingReminiscence program
  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision

Care services at The Charlotte

  • Specialized memory care programmingReminiscence program
  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • Coordination with health care providers
  • Wheelchair accessible
  • Cognitive learning center

Amenities The Charlotte

  • Telephone in room
  • Furnished
  • Private bathroom
  • Wi-Fi and internet access
  • Cable TV
  • Kitchenette
  • Climate control
  • Fitness programsTai Chi, Yoga / Chair Yoga, Stretching Classes
  • Community-sponsored activitiesHoliday parties, Dances, Happy hour, Live well programs, Live music events, Wii bowling, Water aerobics, Wine tasting, Karaoke, Trivia games, Garden club, Birthday parties, Cooking classes
  • Resident run activities

Amenities The Charlotte

  • Telephone in room
  • Furnished
  • Private bathroom
  • Wi-Fi and internet access
  • Cable TV
  • Kitchenette
  • Climate control
  • Fitness programsTai Chi, Yoga / Chair Yoga, Stretching Classes
  • Community-sponsored activitiesHoliday parties, Dances, Happy hour, Live well programs, Live music events, Wii bowling, Water aerobics, Wine tasting, Karaoke, Trivia games, Garden club, Birthday parties, Cooking classes
  • Resident run activities
  • Fitness room
  • Piano
  • Outdoor common space
  • Transportation and parking
  • Volunteer programs
  • Arts room
  • Day trips
  • Fireplace
  • Barber / salon
  • Game room
  • Music program
  • Business room
  • Spa / sauna / wellness room
  • Garden
  • Outdoor programs
  • Walking paths
  • Activity room
  • Patio
  • Emergency alert system
  • Movie nights
  • Movie room
  • Scheduled daily activities
  • Library
  • Pet-friendlyMedium dogs, Cats
  • Faith BasedDevotional activities offsite
  • Continuing learning experience
  • Concierge
  • Laundry
  • Family support services
  • Grocery shopping
  • Housekeeping
  • Move in coordination
  • All day dining
  • Grill
  • Café/bistro
  • Allergy sensitive
  • Diabetes diet
  • Sports or cocktail lounge
  • Professional chef
  • Vegetarian
  • Low sodium
  • International cuisine
  • Restaurant style dining
  • Dining room
  • Gluten free

Ask a local senior living advisor a question

CareScout offers a free consultation with a local senior living advisor who lives in your area and knows all the information about senior living communities near you. So go ahead and ask – they're here to help!

Cory Knight
Cory Knight

Charlotte CareScout Advisor

  • 1+ years of experience
  • 127+ families helped

Senior living tools

CareScout Neighborhood Insights for Charlotte, NC (28210)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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Solista Charlotte, Image 1

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TerraBella Cramer Mountain, Image 1

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Brookdale South Park, Image 1

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Chandler Place Assisted Living & Memory Care, Image 1

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The Haven & the Laurels in the Village at Carolina Place, Image 1

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Holiday Willow Grove, Image 1

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10043 Idlewild Road, Matthews, NC, 28105
Independent Living

Holiday Willow Grove offers a vibrant and welcoming environment for seniors seeking an active and independent lifestyle. This community is renowned for its commitment to excellence, providing residents with a wide array of services and amenities designed to enhance their daily lives. Residents enjoy the comfort of spacious apartments equipped with modern conveniences, such as self-controlled heating and air conditioning, high-speed internet, and safety features like smoke alarms and sprinkler systems. The community places a strong emphasis on health and wellness, offering access to a comprehensive suite of care services. Residents can benefit from personalized care options, including medication management and assistance with daily activities, all coordinated through trusted third-party providers. For those requiring more specialized services, Holiday Willow Grove partners with experienced professionals to deliver therapies and medical care right within the community. This ensures that residents receive the support they need while maintaining their independence. Nestled in a neighborhood rich with conveniences, Holiday Willow Grove is surrounded by a variety of local amenities. The nearby Novant Health Matthews Medical Center and Center For Wellness are just a short drive away, ensuring that medical care is always within reach. For everyday essentials, residents can visit the Walgreens pharmacy, located just a mile from the community. Additionally, the area boasts a selection of dining options, including McDonald's and The Collective Cafe, perfect for social outings or a casual meal with friends. The community's commitment to fostering an engaging and fulfilling lifestyle is evident through its diverse range of activities and social events. From fitness programs to creative workshops, there are ample opportunities for residents to connect and pursue their interests. The beautifully landscaped grounds, including walking paths and garden spaces, provide a serene setting for relaxation and recreation. Overall, Holiday Willow Grove offers a supportive and enriching environment where seniors can thrive, surrounded by caring staff and a vibrant community. With its blend of comprehensive care services, modern amenities, and a lively neighborhood, it stands as an ideal choice for those embracing their golden years with joy and vitality.…

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