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The Haven in Highland Creek Memory Care

5920 Mcchesney Drive, Charlotte, NC 28269 ·

  • Assisted Living · Memory Care
9.3Community score(0 reviews)Write a review

For pricing and availability(704) 741-0179
For residents and staff(704) 992-1560

Page info provided by: Sharon S. · Last updated Jul 24, 2026

About The Haven in Highland Creek Memory Care

The Haven in Highland Creek Memory Care is an Assisted Living community in the Charlotte area that also offers Memory Care. Estimated costs for this community start at $6,000/mo, which is higher than the cost of care in the Charlotte area of $4,283/mo.

Let's talk about senior living. For that, you want to love where you are, who surrounds you, and what you're doing. Sounds like The Laurels & The Haven in Highland Creek in Charlotte, NC. There's so much to do and share here, it's a place where families can connect again.

The Haven in Highland Creek Memory Care Video

Nestled in the heart of Highland Creek, The Laurels & The Haven offer a welcoming and vibrant senior living community. This charming neighborhood provides residents with a peaceful retreat while still being conveniently located near the lively city center. The community is surrounded by an array of amenities that enhance the quality of life for its residents. Nearby, one can find Novant Health Lakeside Family, ensuring that medical care is always within reach, just 1.8 miles away. Walgreens Pharmacy is also conveniently located 2 miles from the community, providing easy access to medication and health supplies. The Laurels & The Haven prioritize comprehensive care and medical services, ensuring that residents receive the support they need. With 24-hour supervision and a dedicated team, residents can enjoy peace of mind knowing that assistance with daily activities, medication management, and health monitoring are always available. The on-site Ageility clinic offers specialized rehabilitation and therapy services, allowing residents to maintain their independence and well-being. Residents can indulge in a variety of activities and social events designed to engage and inspire. The community's Lifestyle360 program offers a range of activities, from fitness classes and cultural excursions to happy hours and movie nights. The community's dining experience is equally impressive, with restaurant-style dining that caters to individual preferences and dietary needs. Residents can savor delicious meals in a warm and inviting atmosphere, with options to enjoy southern-style favorites and signature dishes created by skilled chefs. The surrounding neighborhood boasts a rich array of attractions and conveniences. Residents can enjoy a short drive to Concord Mills for shopping or take in a game at the Charlotte Motor Speedway. For those who love dining out, local favorites like Chick-Fil-A and Starbucks are just minutes away. Additionally, the community's proximity to parks and cultural venues offers residents the opportunity to explore and enjoy the natural and cultural beauty of the area. In summary, The Laurels & The Haven in Highland Creek provide an exceptional senior living experience where care, community, and comfort come together seamlessly. With a focus on health, happiness, and a vibrant lifestyle, residents are empowered to thrive and make the most of their golden years in a supportive and enriching environment.

Pricing for The Haven in Highland Creek Memory Care

$6,000/mo

Estimated starting prices by room type

  • Private Room$6,000/mo
  • Studio$7,100/mo
  • One Bedroom$8,300/mo

Your monthly costs at The Haven in Highland Creek Memory Care will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

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Reviews for The Haven in Highland Creek Memory Care

9.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

9.3

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

To read more about CareScout Community Score, click here

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The reviews for The Haven and The Laurels, both assisted living and memory care facilities, present a mixed picture. Several reviews express deep dissatisfaction, particularly after the acquisition by Aleris Life, citing a dramatic decline in care quality. Concerns include severe understaffing, poor cleanliness, lack of medical oversight, and neglect, leading to resident injuries. Families report having to perform basic care tasks themselves and express frustration with unresponsive management. Some reviews mention state investigations and fines due to inadequate staffing and supervision, with restrictions on new admissions still in place as of mid-2025. Conversely, other reviews praise the facilities, highlighting compassionate and dedicated staff, engaging activities, and a strong sense of community. Some families express gratitude for the care provided, especially during the pandemic, noting proactive communication and safety measures. Positive reviews also mention well-maintained environments and tailored programs for residents with Alzheimer's and dementia. Overall, while some families have had positive experiences, others have faced significant challenges, particularly related to staffing and management issues. The facilities appear to offer a range of experiences, with some residents and families feeling well-supported, while others have been compelled to seek alternative care due to unmet expectations and safety concerns.

  • Activities
  • Care services
  • Cleanliness
  • Facilities
  • Resident satisfaction
  • Staff
  • Value

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Care offered at The Haven in Highland Creek Memory Care

  • Assisted Living
  • Memory Care

Care services

  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance

Care services at The Haven in Highland Creek Memory Care

  • Mild cognitive impairment
  • Dementia care
  • Dementia waiver
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • Wheelchair accessible

Amenities The Haven in Highland Creek Memory Care

  • Telephone in room
  • Wi-Fi and internet access
  • Cable TV
  • Kitchenette
  • Climate control
  • Furnished
  • Private bathroom
  • Outdoor common space
  • Emergency alert system
  • Garden

Amenities The Haven in Highland Creek Memory Care

  • Telephone in room
  • Wi-Fi and internet access
  • Cable TV
  • Kitchenette
  • Climate control
  • Furnished
  • Private bathroom
  • Outdoor common space
  • Emergency alert system
  • Garden
  • Activity room
  • Barber / salon
  • Movie nights
  • Spa / sauna / wellness room
  • Walking paths
  • Game room
  • Transportation and parking
  • Fitness room
  • Business room
  • Library
  • Arts room
  • Music program
  • Outdoor programs
  • Resident run activities
  • Scheduled daily activities
  • Movie room
  • Move in coordination
  • Laundry
  • Concierge
  • Housekeeping
  • Family support services
  • Diabetes diet
  • Allergy sensitive
  • Dining room
  • Professional chef
  • Gluten free
  • Restaurant style dining
  • All day dining

Ask a local senior living advisor a question

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Cory Knight
Cory Knight

Charlotte CareScout Advisor

  • 1+ years of experience
  • 127+ families helped

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CareScout Neighborhood Insights for Charlotte, NC (28269)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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Morningside of Concord, Image 1

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