Linda
May 2025
Overall care is really poor Meds not given in time . Bad attitude exists with most of staff completely ignoring families request and moms needs. Food is barely edible Don’t put your loved one here.
251 North Cleveland Massillon Road, Akron, OH 44333 ·
Page info provided by: Heritage Crossing · Last updated Jul 24, 2026
Heritage Crossing is an Assisted Living community in the Akron area that also offers Memory Care. Costs for this community start at $3,650/mo, which includes certain standard amenities and services but the final cost may vary according to care needs and accommodation type.
Heritage Crossing is a senior living community located in Akron, Ohio, that offers Assisted Living and Memory Care services. We understand that each resident has unique needs and preferences, so we work with them and their family members to customize the level of care needed to ensure their well-being and personal growth. That is why we offer 24/7 on-site clinical staff, transportation, daily activities, complimentary on-site parking, private dining, and a theater room to make sure our residents feel comfortable and at home.
At Heritage Crossing, we provide our residents with all amenities they need to thrive including access to comfortable living space, recreational areas, and other forms of support like medication management or help with daily activities where needed. We take pride in being a pet-friendly community, welcoming pets of all sizes and shapes to join our Heritage Crossing family.
Our staff is passionate about cultivating a warm, welcoming environment that feels like a true home for our residence. We believe in creating a positive and engaging atmosphere that nurtures the well-being of our residents and promotes social interactions, while also respecting everyone’s autonomy and privacy.
At Heritage Crossing, our goal is to provide unparalleled care, services, and amenities to ensure the well-being of our residents. We strive to foster relationships based on trust and respect between our residents, their families, and our staff members. Contact us today to learn more about our senior living community and our commitment to provide exceptional care and support to our residents.
After 8 years of struggling, Carolynne couldn't take care of her husband, Fabian, full-time after his Alzheimer's had progressed. Why Heritage Crossing though? Carolynne said because of the light and because of the care. Carolynne's goal is to keep Fabian happy - and now she herself can be ok. Carolynne is at Heritage Crossing nearly everyday recapping her day with her husband, both being able to live their best life.
Pricing starts from
$3,650/mo
Your monthly costs at Heritage Crossing will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.
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CareScout Community Score
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What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Heritage Crossing receives mixed reviews, reflecting both positive and negative experiences. Many reviewers praise the facility for its clean, aesthetically pleasing environment and commend the friendly, caring, and professional staff, particularly highlighting individuals like Patsy and Hannah for their exceptional care and dedication. The facility is noted for its engaging activities, quality dining experiences, and beautiful grounds, making it a recommended choice for many families. However, some reviews express significant concerns, particularly regarding the memory care unit. Issues such as poor hygiene, inadequate response from management, and billing problems are highlighted. One reviewer shared distressing experiences with unclean conditions and lack of communication from corporate staff, despite paying high fees for care. Another reviewer mentioned issues with medication management and lack of responsiveness from nursing staff. There are also complaints about additional charges, such as a $5 delivery fee for meal trays, which some families find unacceptable. Some reviewers noted administrative changes and inefficiencies in dining services, while others expressed dissatisfaction with the handling of personal belongings and housekeeping supplies. Overall, while many families appreciate the compassionate care and positive environment at Heritage Crossing, others have faced challenges with management responsiveness and care quality, particularly in the memory care unit. The facility's reputation appears to depend significantly on individual experiences and specific staff interactions.
Overall rating
1.0 (1 review)
Linda
May 2025
Overall care is really poor Meds not given in time . Bad attitude exists with most of staff completely ignoring families request and moms needs. Food is barely edible Don’t put your loved one here.
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Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.
44% of population is 50+ years old, 23% is 65+ years old
The poverty rate is 8% lower for this region compared to the Ohio state average, which is 13%
3% of population identify themselves as Asian, 2% as Hispanic, 88% as White, and 6% as Black
A verified owner or operator has claimed this community.
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