Anonymous
May 2024
Their lack of integrity and non-existent accountability to execute basic safety requirements, while a family member repeatedly reached out to an entire organization, including upper and executive management and the local ombudsman with cries for help and documented proof/pictures is appalling. The incompetence at the Dublin location is staggering. They lack proactiveness, empathy, a desire to provide a positive customer experience, and basic organizational skills. They lean towards medication to solve problems. They repeatedly told us one thing, in terms of medical care and safety protocols for a high fall-risk resident and did not execute what they said they would do. We installed a video camera which showed us proof of this.


















