Private
November 2025
Poor overall care. Little communication with families and medical teamlet. Would not recommend memory care. Inattentive staff/ administration.
7047 Hamilton Mason Road, West Chester Township, OH 45069 ·
Page info provided by: Sharon S. · Last updated Oct 08, 2026
West Chester Assisted Living & Memory Care is an Assisted Living community in the West Chester Township area that also offers Memory Care. Costs for this community start at $3,650/mo, which is lower than the cost of care in the West Chester Township area of $4,635/mo.
Located right off highway 75, West Chester Assisted Living & Memory Care is your perfect transition into a convenient and well-tailored life.Pricing starts from
$3,650/mo
Your monthly costs at West Chester Assisted Living & Memory Care will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.
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CareScout Community Score
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What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
The reviews for West Chester Assisted Living and Memory Care present a mixed picture. Many reviewers express dissatisfaction with the facility, citing issues such as understaffing, poor communication, and inadequate care. Several mention that the staff-to-resident ratio is insufficient, leading to unmet promises like timely medication administration, room cleaning, and assistance with daily activities. Some residents reportedly experienced a decline in health, with concerns about hygiene, infection control, and dietary accommodations. The management is often criticized for being unresponsive to complaints and focusing more on financial gain than resident care. Conversely, some reviews highlight positive experiences, praising the facility's cleanliness, welcoming environment, and the kindness of certain staff members. A few families appreciate the aesthetic appeal and layout of the facility, noting that it feels homey and safe. The dining services receive mixed feedback, with some residents enjoying the food while others find it unsuitable for dietary restrictions. Overall, while the facility is described as visually appealing and well-maintained in common areas, the quality of care and staff responsiveness appear inconsistent. The high turnover rate and lack of communication between staff and families are recurring concerns. Some reviewers recommend the facility for its environment and certain staff members, but many advise caution due to the reported shortcomings in care and management.
Overall rating
1.0 (2 reviews)
Private
November 2025
Poor overall care. Little communication with families and medical teamlet. Would not recommend memory care. Inattentive staff/ administration.
Anonymous
July 2025
This is not a place to put someone you care about. We moved my mother due to lack of care while others are left on their own because there is no one to speak for them. The amount of personal care is just enough to say it was given whether it was or not. Staff have been observed bringing residents to dining area carrying bags with dirty depends and linen then giving someone else care with same gloves on and not washing hands. Memory care does not always receive all menu items, desserts were rare, plates were picked up, food uneaten, without questioning why. Medication was frequently found on floor and given after being dropped on floor. Staff were rude and would yell if Resident didn't do what they wanted. No rountine activities, lack of supervision resulting in wandering in and out of others rooms and they are not checked on routinely at night. Residents complaints are ignored. The Admistrator ignores issues regardless of what they are and the Company denies there is a problem.
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West Chester Township CareScout Advisor
Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.
40% of population is 50+ years old, 17% is 65+ years old
The poverty rate is 7% lower for this region compared to the Ohio state average, which is 13%
0% of population identify themselves as Asian, 5% as Hispanic, 72% as White, and 20% as Black
CareScout is not affiliated with the owner or operator(s) of West Chester Assisted Living & Memory Care. The information above has not been verified or approved by the owner or operator. For exact details, connect to a CareScout Local Advisor in West Chester Township by calling (855) 866-7661. There is no cost for this service. We are compensated by the community you select.
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