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Westhill Collierville

1633 East Winchester Boulevard, Collierville, TN 38017 ·

  • Assisted Living · Memory Care
9.9Community score(4 reviews)Write a review

For pricing and availability(901) 295-3679
For residents and staff(901) 651-5544

Page info provided by: Sharon S. · Last updated Jul 24, 2026

About Westhill Collierville

Westhill Collierville is an Assisted Living community in the Collierville area that also offers Memory Care. Estimated costs for this community start at $4,840/mo, which is lower than the cost of care in the Collierville area of $5,155/mo.

At Westhill assisted living and memory care residence, you’ll find more than a beautiful, luxurious residence to call your own, because our delivery of care is as unique as our resort style service. You’ll discover outstanding caregivers and extraordinary care, tailored to your preferences. Our comfortably classy design welcomes you with a stunning promenade, fireplace, our signature water wall, pool, salon & spa, grand balconies, and Southern style outdoor living spaces. At our premier assisted living community, replace uncertainty, worries and fears for an engaging lifestyle filled with outstanding dining, unsurpassed personal care, and solutions for your unique concerns.

Pricing for Westhill Collierville

$4,840/mo

Estimated starting prices by room type

  • Studio$4,840/mo
  • Private Room$5,350/mo
  • One Bedroom$5,630/mo

Your monthly costs at Westhill Collierville will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

Wondering if home care might be a better fit?

Sometimes staying at home with personalized care can be the better choice. Compare home care and assisted living options to see what fits your needs.

Reviews for Westhill Collierville

9.9

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

9.9

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

To read more about CareScout Community Score, click here

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The reviews for Ciel Senior Living of Collierville present a mixed picture. Many reviewers praise the facility's cleanliness, beautiful decor, and friendly staff. Residents and their families appreciate the variety of activities, attentive care, and the facility's home-like atmosphere. The dining experience is often highlighted positively, with some noting the quality of food and the dining room's ambiance. However, there are significant concerns about understaffing, which affects the timeliness of medication administration and personal care. Some reviewers report issues with communication, particularly regarding billing and healthcare management. The facility's handling of laundry and housekeeping has also been criticized, with some residents experiencing unsanitary conditions. Turnover among staff, including key positions like the Director of Healthcare, is noted, which may impact the consistency of care. Despite these challenges, many families express satisfaction with the overall environment and the support provided to residents. The location's proximity to family members and local amenities is a plus for some. While some reviewers recommend Ciel for its value and offerings, others caution potential residents due to the reported issues. Overall, Ciel Senior Living of Collierville is seen as a facility with potential, but one that needs to address staffing and communication challenges to improve resident care and satisfaction.

  • Activities
  • Care services
  • Cleanliness
  • Facilities
  • Dining services
  • Resident satisfaction
  • Staff
  • Value

Reviews left on CareScout

Overall rating

3.0 (4 reviews)

Marianne

June 2024

This is a review for Ciel of Princeton. My family member has been at this facility for just over one week. Very beautiful. It is clean and well kept both inside and outside. The staff is very friendly and attentive. This facility has exceeded my familily's expectations.

Courtney

January 2024

My mom is very happy at Ciel Collierville. They community has gone through some changes and our family has seen positive outcomes and a lot of heart from the staff and new management. We can't wait to see what 2024 has in store for Ciel.

Susanne

January 2024

The marketing lady will feed you sweet stories to make a sale. Once that happens you’re in for a rude awakening. The Ed and business office manager are from up north and have worked with the company for years. This is a family and friends ran business. Their priority is the business. They Don is lazy and prefers to do arts and crafts all day instead of seeing to her residents and staff. It’s a pretty building so you will be wowed based off of appearance. This is new management with the same company they just changed their name and kept the same old business practice. However, there are other facilities in the area that are way better.

Reviews

Overall rating

3.0 (4 reviews)

Marianne

June 2024

This is a review for Ciel of Princeton. My family member has been at this facility for just over one week. Very beautiful. It is clean and well kept both inside and outside. The staff is very friendly and attentive. This facility has exceeded my familily's expectations.

Courtney

January 2024

My mom is very happy at Ciel Collierville. They community has gone through some changes and our family has seen positive outcomes and a lot of heart from the staff and new management. We can't wait to see what 2024 has in store for Ciel.

Susanne

January 2024

The marketing lady will feed you sweet stories to make a sale. Once that happens you’re in for a rude awakening. The Ed and business office manager are from up north and have worked with the company for years. This is a family and friends ran business. Their priority is the business. They Don is lazy and prefers to do arts and crafts all day instead of seeing to her residents and staff. It’s a pretty building so you will be wowed based off of appearance. This is new management with the same company they just changed their name and kept the same old business practice. However, there are other facilities in the area that are way better.

Shari

July 2023

It’s a beautiful community. But the care provided is not at all consistent with such a beautiful place. My parent stayed in the memory care unit for 4 months. Everyone seemed nice at first; however things went downhill quickly. My father has diet restrictions- has gout and other health issues. He was served beef regularly and he feet stayed swollen. Housekeeping was inconsistent and poor. I had to constantly remind them to change the bed linens; the bathroom was only cleaned on request and there were always excuses as to why the laundry wasn’t done. I regularly found wet diapers on the floor in his room (he changed himself) or left in the trash, which made the room stink. Lots of turnover in caregivers, but there was very little training and no communication between shifts, so we had to constantly tell everybody what to do. Each resident is an individual and needs to be treated as such. Management did not resolve any complaints. They don’t truly understand dementia patients.

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Care offered at Westhill Collierville

  • Assisted Living
  • Memory Care

Care services

  • Specialized memory care programmingReminiscence program
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing

Care services at Westhill Collierville

  • Specialized memory care programmingReminiscence program
  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • 12-16 hour nursing
  • Coordination with health care providers
  • Wheelchair accessible
  • Cognitive learning center

Amenities Westhill Collierville

  • Cable TV
  • Telephone in room
  • Climate control
  • Kitchenette
  • Private bathroom
  • Furnished
  • Wi-Fi and internet access
  • Fitness programsTai Chi, Stretching Classes, Yoga / Chair Yoga
  • Community-sponsored activitiesGarden club, Happy hour, Walking club, Current events club, Bible study group, Dances, Live music events, Birthday parties, Live well programs, Cards / pinochle club, Cooking classes, Holiday parties, Karaoke, Trivia games, Wine tasting, Bridge club
  • Movie nights

Amenities Westhill Collierville

  • Cable TV
  • Telephone in room
  • Climate control
  • Kitchenette
  • Private bathroom
  • Furnished
  • Wi-Fi and internet access
  • Fitness programsTai Chi, Stretching Classes, Yoga / Chair Yoga
  • Community-sponsored activitiesGarden club, Happy hour, Walking club, Current events club, Bible study group, Dances, Live music events, Birthday parties, Live well programs, Cards / pinochle club, Cooking classes, Holiday parties, Karaoke, Trivia games, Wine tasting, Bridge club
  • Movie nights
  • Transportation and parking
  • Volunteer programs
  • Walking paths
  • Activity room
  • Fitness room
  • Game room
  • Business room
  • Resident run activities
  • Arts room
  • Emergency alert system
  • Movie room
  • Outdoor common space
  • Garden
  • Music program
  • Day trips
  • Outdoor programs
  • Scheduled daily activities
  • Spa / sauna / wellness room
  • Library
  • Faith BasedChristian services, Catholic services
  • Family support services
  • Concierge
  • Move in coordination
  • Housekeeping
  • Continuing learning experience
  • Laundry
  • Professional chef
  • Gluten free
  • Grill
  • Allergy sensitive
  • Diabetes diet
  • Dining room
  • All day dining
  • Restaurant style dining
  • Vegetarian
  • Low sodium

Ask a local senior living advisor a question

CareScout offers a free consultation with a local senior living advisor who lives in your area and knows all the information about senior living communities near you. So go ahead and ask – they're here to help!

Bernard Fechter
Bernard Fechter

Collierville CareScout Advisor

  • 4.9 average rating
  • 5+ years of experience
  • 665+ families helped

Senior living tools

CareScout Neighborhood Insights for Collierville, TN (38017)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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CareScout is not affiliated with the owner or operator(s) of Westhill Collierville. The information above has not been verified or approved by the owner or operator. For exact details, connect to a CareScout Local Advisor in Collierville by calling (901) 295-3679. There is no cost for this service. We are compensated by the community you select.

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