We liked the tour guide!
5 stars
Beautiful facilities, rooms ok; Zsavonne was excellent in explaining everything. One concern is bathroom - tub (steps)
Friendly and informative
Enjoyed tour and guide
Tour was professional and personable
Personable, knowledgeable. - Zsavonne excellent tour.
Kermit & Denise
August 2024
Just a generally pleasant tour. Very informative and just a generally pleasant experience overall.
Building itself not impressive; interior was bright and welcoming! Shavonne was a delight.
Very informative. Answered all questions.
Awesome job, answered questions very well. I left with a comfortable feeling.
Very welcoming, very informative.
Great! Beautiful! Informative!
Tayler was wonderful. The facility is just beautiful.
Zsavonne was extremely pleasant & knowledgeable. Listened to our concerns and answered all questions.
Extremely thorough tour. Answered all questions!
Personal attention given towards each individual's needs and wants. Very welcoming feeling. Very caring Feel! Linda was a pleasure.
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Room size, design of facility, the services and the detailed information and answers to questions are the reasons I give The Hidenwood a five star rating.
Very informative. Answered all questions and structured for what we needed.
very clean, seems well staffed
Brunch was the best. Look forward to next time.
My family was very happy with Hidenwood. The entire staff was friendly and attentive to our needs. They were exactly what we needed at a difficult time.
The hidenwood is absolutely beautiful, first thing that impressed me was how welcome I felt. They really make you feel like family. So kind and pleasant. All my questions and concerns got answered. 1000 percent approve:
My Father and I were immediately impressed by the many smiling faces that accompanied our wonderful tour! A beautiful community and the clinical team was so informative!
It has been a privilege to be a component of The Hidenwood community! Our team shares purpose and passion in serving our residents. Value based leadership has been vital to my success in assisting others!
Beautiful community & everyone is so kind! My mom plans on residing here after the sale of her home.
Wonderful lunch tour scheduled with Jessica! Knowledgable staff and smiling residents! We were greeted with kindness throughout this beautiful community. I highly recommend The Hidenwood for your loved one!
* All of our questions answered
* Ms. Perryman gave very helpful information to help us with our decision making process
No questions or concerns. Tour was very helpful and informative. Ms. Perryman gave a thorough overview of the facility and did not make us feel rushed or hurried.
Thank you so much for taking the time to be so thorough & answer all my questions. I feel very comfortable recommending this facility to my parents.
Very impressed with Zsavonne Perryman. Great job
great tour, great presentation, lovely facility
Schedule of tour was last minute, but went above and beyond to meet my needs -- thank you so much!
My tour with Taylor was very informative and all my questions were answered.
All of my questions were answered (even though I may have more later :-) )
Well maintained facility - everything fresh and new - clean smelled great
Apartment well designed
All employees genuinely friendly
Seems a good fit for my mother
The Hidenwood is beautiful and has everything our family member would need or want! Tayler explained everything extremely well and gave a lovely tour.
Very thorough tour, answered all of my questions plus provided insight on additional areas associated with differing care levels/facilities, licensing, financial and regulations.
Prompt & thorough & kind & professional.
Mrs. P did a fantastic job touring and explaining everything to us. The receptionist was fantastic as well and we felt welcome from the second we arrived! This was a wonderful experience!
Very pleasant community. Questions answered and information shared freely.
Zsavonne was personable, kind, informative, gracious. No chaos! Thorough & transparent, no pressure.
This was an excellent experience. She did a great tour. I like this place. I did not expect to see all that I saw. I like the tour clients. Zsavonne, very nice person. Will consider if & when I need to.
Agent very professional, polite & informative. Residence clean. Residents friendly. Homey atmosphere.
Excellent tour, very informative, pleasant
The tour was very professional and organized. All our questions were answered. Very knowledgeable.
Ms. Zsavonne answered all my questions, toured me adequately, and took more time than she probably could spare to make sure I learned what I needed and assist my “memory care” family in availability.
Excellent overall presentation.
Good, thoughtful answers to all my questions.
Zsavonne Is very professional and welcoming. She provided a wealth of information and a great tour.
All questions answered; pricing and care plans clearly specified; clean & spacious facilities; residents appear comfortable; staff visible everywhere.
Good food. Lots of options.
Great tour. Easy to follow payment info.
Wonderful guide & tour. Very professional and impressive.
The tour & Zsavonne was very informative and we enjoyed seeing the facility & staff.
Being new to the Assisted Care Living process & environment we developed a higher comfort level since our 1st consideration & preconceived notions.
Very knowledgeable providing information needed to make decisions on providing retirement living opportunities for my parents.
friendliness
facilities - lovely
outside "park" area
Looking into the facility for my grandmother. The facility is very clean and nice. The staff is very friendly. I hope to have her house here very soon.
Went here for a tour for my grandmother, the information given was very helpful. Full of different options for different situations. Friendly and professional staffing and it's clean! Everywhere! Multiple activities and programs available to keep the residents busy.
I went to The Hidenwood in Newport News. I like that the bedrooms weren't small. They had little suites where they had a little refrigerator, a little living room area, and a little bedroom area. I liked that it was roomy, and it seemed more like a little apartment. I also like that they don't separate the men from the women. They could eat together, and they could do everything together. I like that they mix the genders. They have a bigger facility. They have like three floors, so the patients can get on the elevator and go where they want to go. On the memory care side, when they were eating, they were all talking as they greeted me like, 'Hey, hello.' As I noticed these patients, were interacting with each other, and smiling and greeting the staff. They were all friendly together, and I like that. I looked at the menu and they had choices. They got to pick between three things that they might want to eat, and the food looked pretty good. It was lunchtime, so they were all eating. I
Very informative. All my questions were answered. Nice tour.
Fantastic. Great info, all my questions answered!!
Answered all questions thoroughly.
Listened to needs.
Was very positive.
So helpful & informative. Great sense of community care. :-)
You will not find a better community for your loved one! Highly recommend!
I received excellent information. My questions were answered on my tour. My interest in The Hidenwood has increased.
Wonderful community! Pleasant staff, loads of activities and food is amazing!! They have a really well-thought activities calendar and my mom has something to do almost every day (her favorite is music with Mr Jim :). This month they are also doing a cute series of comedy nights - an I Love Lucy night, a Dick Van Dyke night etc. Super happy with our decision!
We have found the staff here at The Hidenwood to be kind, friendly and helpful. It has a family atmosphere instead of a cold facility. The rehab offered at The Hidenwood is very helpful as well.