Mei
May 2024
Fantastic medical and care staff on floors in living area. Very thoughtful, kind and personal care. 5 heart rating The dining facility is terrible. Really bad service. 1 heart or zero rating. Reason: Visiting families have to use a separate room. The staff forgets over 50% of the time that they need to take orders and only realize when it's near closing time that someone is in the room and all of the popular food items are gone. The food itself is fine, but the service is bad except for just a few outstandingly good, dedicated employees. The General Manager should be replaced. The dining service needs a complete overhaul to focus on prompt, polite & courteous customer service. Activities: 2 heart rating The morning & afternoon exercises are a bit too easy. Other activities are boring and could be eliminated. Average: 2 hearts




















