The Delaney of Bridgewater
From $8,190/mo
"Independent Living is wonderful. High-end on nearly all fronts. Assisted living is not what it seems. Beautiful on the outside, but very poor care on the inside. The CNAs spend much of their day congregating, talking, or watching television on their phones for literally hours a day. There is no management walking the floor. My parent was there for a number of years, and I watched the care go from acceptable to poor. The rooms are not cleaned properly, and the smell of urine permeates the hall. They have call buttons, but when pressed, someone comes (maybe) within an hour (or longer). Communication with the family is inconsistent, and good luck getting in touch with anyone after 8 pm. My siblings and I visited several times a week, and we never saw the administrator. I don't know whether things are tolerated because of the difficulty of hiring and retaining workers. I hope someone at the Delaney reads this. There are some very good workers, but in sum, major improvement is needed." - Alex…