What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Lyndale Memory Care are mixed but largely positive. Many residents’ families and visitors praise the beautiful, clean, secure, and thoughtfully designed community, including enclosed courtyards, spacious apartments, multiple dining rooms, activity areas, a theater, salon, and town-center layout. Reviewers frequently describe the staff as kind, compassionate, professional, knowledgeable, and attentive, emphasizing that residents appear happy, engaged, respected, and well cared for. Several families say Lyndale provides peace of mind and feels more like a home than an institution. Activities, family events, food quality, cleanliness, and specialized memory-care programming receive particularly strong praise. Specific employees, including Cherish Wyatt, Keisha, Hayden, Rachel, and Chef Edward, are repeatedly recognized for dedication, expertise, hospitality, or excellent meals.
However, a significant minority report serious concerns. Some reviewers allege rude or inadequate care, medication shortages, bruising, infections, missing belongings, poor communication, high turnover, understaffing, and management that is dismissive or unresponsive. One family described an emergency involving delayed hospitalization and later disputed charges after a resident moved to hospice. Others criticized billing practices, including requests for thirty days’ notice, and reported difficulty obtaining responses after a loved one’s death. Some reviewers said residents were ignored, treated disrespectfully, or abused, while another cited loud and unpleasant night-shift behavior. There are also complaints about inconsistent admissions decisions and concerns that the facility prioritizes revenue over care.
Overall, Lyndale is viewed by many as an attractive, activity-rich, compassionate memory-care community with excellent staff and food, but the negative accounts raise important questions about staffing stability, management responsiveness, clinical oversight, billing, and consistency of resident care. Prospective families should tour carefully, speak with current families, and verify policies and regulatory records.