Carol
October 2021
Sunrise of Shelby is horribly managed, negligent in care, and certainly more concerned with money than their residents. I have praise for the front line workers that are overworked, underpaid, and underappreciated by management. The entire facility is understaffed for about a year, as told to me, multiple times, by staff AND managers. Yet, they still host tours for new residents while they are not able to keep up with the care that they are already paid to provide to current residents. They regularly serve hotdogs, pizza, and other prepackaged foods. They have bleached or lost many clothes. Their idea of activities are passing out a daily flyer or having residents watch Dean and Friends ALL DAY on TV. They claim to have personal relationships with residents and accommodate each ones needs. Yet, they cannot even keep track of Mom's hearing aids and phone. They put on a nice show with furnishings and descriptions on the website. But they do not live up to their claims.
