Kathryn
July 2025
Disheartening Experience with Chestnut Grove Memory Care We had a relatively brief stay at Chestnut Hills, but unfortunately, it was a deeply disheartening experience that raised serious concerns about the overall quality of care provided. Our family member, a Stage 2 Alzheimer’s patient, was transferred from a hospital to Chestnut Hills' memory care unit. From the start, we clearly communicated potential health concerns and were assured by the facility director that monitoring and preventative steps would be taken. Unfortunately, those assurances did not translate into action. Over the course of just 10 days, our loved one went from walking the halls unassisted to requiring a wheelchair. Most concerning was that no staff member raised any red flags about this obvious and rapid physical decline. It wasn’t until we followed up with the facility director that we discovered the medical testing—promised as a precaution against exactly this kind of deterioration—had never been done.
